Product Images not working when trying to open on gallery

Hello, when I click the product image on the “product detail” page, the “image gallery” that is supposed to be opened, gets opened but without the image. Can someone help me out please? Thanks in advance

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In another product I am having also problems with the gallery. In this one, I get an error in the console. I’m uploading images of it so that you can see them… Thanks in advance!

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Hello,

Thank you so much for contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hi, thanks for replying!
By admin access, do you mean my WordPress username and password for the site?

Hello,

You are right, admin access – access to WordPress full admin access. Please send them in a private area.

Best Regards

Hi, here are my credentials on the private area.

Please, send us a direct link where we can see this problem.

Please, send us a direct link where we can see this problem.

Here it is

You need to clear your browser cache to see the changes after update. Here is a website with tutorials and guides how to clear the cache in different browsers and devices http://www.refreshyourcache.com/en/home/

I just cleared the cache… still not working…
Here’s the error I’m getting:

theme.min.js?ver=4.2.1:3 Uncaught TypeError: Cannot read property ‘x’ of undefined
at La (theme.min.js?ver=4.2.1:3)
at bc (theme.min.js?ver=4.2.1:3)
at a.setContent (theme.min.js?ver=4.2.1:3)
at a.init (theme.min.js?ver=4.2.1:3)
at i (theme.min.js?ver=4.2.1:16)
at HTMLAnchorElement.<anonymous> (theme.min.js?ver=4.2.1:16)
at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)

Sorry, we see the problem now. It seems that your images moved to some CDN and it causes this issue https://gyazo.com/cc4e6f2217f23e9b9e5f35d946fd5360

Ok, thanks! So I just need to add the images again and that will solve it? Is there any setting or something else I need to do?

Yes, try to reupload the image. Or maybe you have some plugins installed that use CDN for all images.

Ok perfect, thanks a lot!

You are welcome.

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