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Product Images not working when trying to open on gallery

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • July 19, 2018 at 9:15 pm #68498

    JuanchoPestana
    Participant

    Hello, when I click the product image on the “product detail” page, the “image gallery” that is supposed to be opened, gets opened but without the image. Can someone help me out please? Thanks in advance

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    July 19, 2018 at 9:28 pm #68501

    JuanchoPestana
    Participant

    In another product I am having also problems with the gallery. In this one, I get an error in the console. I’m uploading images of it so that you can see them… Thanks in advance!

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    July 20, 2018 at 6:24 am #68527

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    July 20, 2018 at 6:29 am #68531

    JuanchoPestana
    Participant

    Hi, thanks for replying!
    By admin access, do you mean my WordPress username and password for the site?

    July 20, 2018 at 7:05 am #68538

    Elise Noromit
    Member

    Hello,

    You are right, admin access – access to WordPress full admin access. Please send them in a private area.

    Best Regards

    July 20, 2018 at 7:55 am #68545

    JuanchoPestana
    Participant

    Hi, here are my credentials on the private area.

    July 20, 2018 at 8:33 am #68551

    Artem Temos
    Keymaster

    Please, send us a direct link where we can see this problem.

    July 20, 2018 at 8:33 am #68553

    Artem Temos
    Keymaster

    Please, send us a direct link where we can see this problem.

    July 20, 2018 at 8:34 am #68554

    JuanchoPestana
    Participant

    Here it is

    July 20, 2018 at 8:35 am #68555

    Artem Temos
    Keymaster

    You need to clear your browser cache to see the changes after update. Here is a website with tutorials and guides how to clear the cache in different browsers and devices http://www.refreshyourcache.com/en/home/

    July 20, 2018 at 8:40 am #68556

    JuanchoPestana
    Participant

    I just cleared the cache… still not working…
    Here’s the error I’m getting:

    theme.min.js?ver=4.2.1:3 Uncaught TypeError: Cannot read property ‘x’ of undefined
    at La (theme.min.js?ver=4.2.1:3)
    at bc (theme.min.js?ver=4.2.1:3)
    at a.setContent (theme.min.js?ver=4.2.1:3)
    at a.init (theme.min.js?ver=4.2.1:3)
    at i (theme.min.js?ver=4.2.1:16)
    at HTMLAnchorElement.<anonymous> (theme.min.js?ver=4.2.1:16)
    at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3)
    at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)

    July 20, 2018 at 8:42 am #68557

    Artem Temos
    Keymaster

    Sorry, we see the problem now. It seems that your images moved to some CDN and it causes this issue https://gyazo.com/cc4e6f2217f23e9b9e5f35d946fd5360

    July 20, 2018 at 8:43 am #68558

    JuanchoPestana
    Participant

    Ok, thanks! So I just need to add the images again and that will solve it? Is there any setting or something else I need to do?

    July 20, 2018 at 8:47 am #68561

    Artem Temos
    Keymaster

    Yes, try to reupload the image. Or maybe you have some plugins installed that use CDN for all images.

    July 20, 2018 at 8:47 am #68562

    JuanchoPestana
    Participant

    Ok perfect, thanks a lot!

    July 20, 2018 at 9:23 am #68568

    Artem Temos
    Keymaster

    You are welcome.

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