Product listing now showing or missing products

Hello. The shop isn’t showing all products, when it should. See this: https://carmondo.dk/product-category/designline/ where only 3 out of 40 products are showing. Why is this happening? All is updated at the shop.

Hello,

Please increase Products per page in the Theme Settings > Shop https://prnt.sc/ro18se

Best Regards

Hello. I know this setting, but it is already set to 40 products, and just a few shows. The same happens at the front page, where a lot more is chosen, but only a few shows. Se attached.

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Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

We have just tried deactivating it all, and error is still there. You can see it here, where only 3 products show, but there should be much more. Thank you. Login in private.

Hello,

I am checking your site and see that number of products on the page is 40 as per your configuration: https://gyazo.com/a765d6fe135602969b5c58e3ba7654b3

I have changed for 48 and shop page shows 48 products: https://gyazo.com/7354dc75fb6495a4371a0826acbb1e50

Please clarify the problem.

Best Regards

But the issue is, that ex. this product category called design_line has 159 products, but on the site it only shows 3 at a time om first category page. Then 5 products on second page etc. See here https://carmondo.dk/product-category/designline/ Why is that? See attached.

Attached

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Hello,

Please provide FTP access we need to check deeper.

Best Regards

Sure thing. Thank you for helping. Se below.

Hello,

Please make the full backup of the site and check it on the default theme to detect if our theme causes the problem.

Best Regards

We cannot do that with 35.000 products and cron jobs made. Can you check it another way?
Evene when I set product number to 1000, then only 17 of 159 shows: https://carmondo.dk/product-category/designline/

Hello,

Please deactivate this option and check the issue https://prnt.sc/rrc71s Most likely the problem is caused by this option.

Best Regards

Okay, but how do we then hide products not in stock?

Hello,

This option causes the product display in this way. You will have to decide: to hide the products and have the pagination as you have or to show all the products.

Best Regards

Okay, I think we have a solution for this.

But we still have a problem with the widgets at the home page. As you see in the attached screenshots, we tell the widget to show 8 products, but they dont show. Now only 3 shows in different rows. Our developer thinks that it must be your theme causing this. Can you please check?

Attached here.

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Hello,

Product Category widget is the Woocommerce functionality. Our theme does not influence it.

Best Regards

Okay.

Why is only a few results showing, when I do a search in the top search field? How to get that number up? Seems to be an error. Like here: https://carmondo.dk/?s=bbs&post_type=product where there is only 6 results on first page. See attached. I need like 40 or more results on first result page. Please help.

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I’m sorry, but something is wrong. See this link: https://carmondo.dk/product-category/performanceline/

All products in stock in that category performance_line (12 in total) should be shown. But they don’t. See attached. I have to click button to load more.

And if I choose Pagination in your Products pagination under Shop in the backend, then nothing shows at the first page. Then I have to click to page 2 or 3 to see products.

What to do?

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Hello,

I have checked and the search works correctly https://gyazo.com/41e7f6525b260edb522885d34f922dac

As for the load more button, please deactivate the plugins not related to the theme and check again.

Best Regards

Okay, but why only for some products? See this for BBS: https://carmondo.dk/?s=bbs&post_type=product
Only a few results per page.

I have deactivated all plugins exept Woocommerce, and Load more is still there and no products, even though there are 12 in stock in this category – see: http://carmondo.dk/product-category/performanceline/

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Hello,

When we switch off the option “Hide out of stock items from the catalog” the products appear on the category performanceline https://prnt.sc/rs2jj3

We have tested and we do not have such a problem with this option on our side. Please test the option on the default theme as this is Woocommerce functionality.

Best Regards

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