Home Forums WoodMart support forum Product options not working after update to 7.4.x

Product options not working after update to 7.4.x

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #541927

    Creative Monks
    Participant

    Hi guys,

    In continue of my topic #541683

    the problem still is there, the product options are not working after updating the core and WooCommerce..
    https://jaloeziedeal.nl/product/16mm-horizontal-blind-ct-pg1/

    #542179

    Luke Nielsen
    Keymaster

    Hello,

    Do you mean product variations? Let me know if I misunderstood you.

    Thank you for your time.

    Kind Regards

    #542192

    Creative Monks
    Participant

    Hi Luke,

    The Extra Product option plugin fields stop showing after updating the template to 7.4.x

    I will attach a screenshot of how it should look (before update of template) and after the update how it looks now.

    Also really important to mention, the product description also loads really slow and acts If there is a bug. The fields stay open ( tabs opened ) but when you press on the arrow down to open the fields, than it shows and reopens how it should. This happens mostly on mobile.

    The attachments I send is from 2 products. The really really weird part is. The product where the fields are shown is the only product now that has the fields displaying. Rest of the products stopped showing thise fields after we updated to 7.4.x

    Attachments:
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    #542270

    Luke Nielsen
    Keymaster

    Hello,

    1. Can I check how it works on the default theme? Also, I cannot find this product: https://take.ms/NrsNk , please send me a link to it.

    2. Could you please make a video of where the description loads slowly?

    Looking forward to collaborating with you!

    Kind Regards

    #542284

    Creative Monks
    Participant

    Hi,

    Yes the website is currently not in used and in dev mode so you can change themes to test.

    The link to the product is:
    https://jaloeziedeal.nl/product/juun-25mm-pg1/

    Also the slow loading is best visible on mobile version.
    Here is a video of the slow loading:
    https://we.tl/t-K18PqPCXQl

    #542320

    Creative Monks
    Participant

    Allright,

    After a wild goose chase, the problem was caused by the plugin not the theme,
    the update of both were on the exact same time so that confused me.
    the ticket can be closed now!

    thanks for all the support
    ***** 5 Star rating for you guys!

    #542409

    Luke Nielsen
    Keymaster

    Hello,

    Glad that you have sorted it out.

    Has the problem with slow loading been resolved as well?

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)