Product Page don’t can view all pictures

In https://portilato.shop/index.php/product/porcelanato-ret-roca-acetinado-volvon-90x90cm-160m2-cx/

As you can see, the arrows to see all product pictures don’t work and if we click on the other pictures don’t work too.

Waiting your prompt reply!

Regards

Hello,

Please deactivate all plugins except these ones:

Elementor
XTemos theme core
WooCommerce
Please switch to the parent theme if you use the child.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

If the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

Kind Regards

I made like you suggested but the problem persists and another problem is brand sometimes don’t show in the footer like the attached image.

In private content I informed the login and password to you.

Waiting your prompt reply

Regards

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Hello,

Sorry for the delay.

Could you please update access to the admin dashboard? https://take.ms/jd1cZ

As for the Brands, make sure that you have defined them in Theme Settings -> Shop -> Brands: https://take.ms/JztP0

https://xtemos.com/docs-topic/product-brands/

Kind Regards

Hi

Following is the updated access:

About brands, are ok, the problem I need your help is about the arrows to see all product pictures don’t work and if we click on the other pictures don’t work too.

Hello,

If you want to see arrows and other images of the product, you need to define the product gallery in its settings: https://prnt.sc/EznDNwqn9uK1

Then arrows will be shown.

If you’d like to contact us, we are here for whatever questions you may have.

Kind Regards

Dear

We have many products with many pictures on gallery, the arrows is showed on product page, but don’r work and if you click on the gallery pictures don’t do anything too.

Product example: https://portilato.com.br/product/porcelanato-ret-acetinado-satin-athenas-st-120-x-250-299m2-cx/

Hello,

Please confirm the permission for plugins deactivation, and switching to the parent/default. As soon as we complete the testing we will enable all back.

Looking forward to collaborating with you!

Kind Regards

ok, it is confirmed but please do it faster you can!

Regards

Hello,

This problem is related to the Elementor library, and to fix this problem you need to either disable the options in Elementor-> Settings -> Features: https://monosnap.com/file/TRKCIRsYtTz4b7iSeFXDNY50zd9rtF , or update the theme to the latest version.

Kind Regards

[Author]

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