Home Forums Basel support forum product page error

product page error

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #15489

    boris
    Participant

    I have the theme product settings set up as “compact” on my website for the product page.

    The issue is when you navigate to any product on the website, the images do not display how they are suppose to.

    *It only displays properly after reloading the page.

    Attached the picture of how it looks when you first click on the product. Please fix!
    Thanks

    The site is https://thebedoutlet.com/shop
    when you click on any product and go to the product page you will see what i am talkin about.

    #15490

    Artem Temos
    Keymaster

    Hello,

    Could you please reattach the image so we can see the problem?

    Regards

    #15491

    boris
    Participant

    here is the screen shot

    Attachments:
    You must be logged in to view attached files.
    #15494

    Artem Temos
    Keymaster

    Please, update the theme to the latest version.

    Regards

    #15497

    boris
    Participant

    Themes

    Your themes are all up to date.

    #15498

    boris
    Participant

    what is the fix??

    #15499

    Artem Temos
    Keymaster

    You need to update the theme to the latest version available on themeforest – 3.3.

    #15500

    boris
    Participant

    if i do that will i loose all of my data?

    #15503

    boris
    Participant

    ok its updated to 3.3 , i am still getting that image error

    what is the fix

    #15507

    Artem Temos
    Keymaster

    Please, clear your browser cache.

Viewing 10 posts - 1 through 10 (of 10 total)