Home › Forums › WoodMart support forum › Product page images gallery is broken
Product page images gallery is broken
- This topic has 8 replies, 2 voices, and was last updated 1 year, 10 months ago by
Aizaz Imtiaz Awan.
-
AuthorPosts
-
May 3, 2023 at 10:43 am #464009
saif.pashaParticipantThe image gallery looks broken. Not sure how it happened, please check
May 3, 2023 at 11:42 am #464035
saif.pashaParticipantAlso, the logo image has been added to the header but the image is not loading
May 3, 2023 at 2:47 pm #464122
Aizaz Imtiaz AwanKeymasterHello,
Please deactivate all the plugins except these ones:
Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGSwitch to the parent theme and check, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards.
May 3, 2023 at 4:17 pm #464168
saif.pashaParticipantHi,
I have just responded to a previous question with screenshots and additional details. Unfortunately, there are some core plugins such as WPML, which if deactivated will corrupt the website.
May 4, 2023 at 1:27 pm #464428
Aizaz Imtiaz AwanKeymasterHello,
Yes, I saw the problem and that is why I asked to deactivate the plugins.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
May 4, 2023 at 2:12 pm #464445
saif.pashaParticipantPlease go ahead with the testing as suggested to identify the issue. Access details have been provided on the private content.
May 4, 2023 at 4:02 pm #464487
Aizaz Imtiaz AwanKeymasterHello,
Your issue has been resolved. I have activated the parent theme on your site. The product image gallery is working fine. Please check back your site after completely clearing the browser cache.
Best Regards.
May 4, 2023 at 5:06 pm #464511
saif.pashaParticipantHi,
Please advise what was the issue. I understand you switched to the parent theme but what was different between the two that was causing the issue? If we update the theme, won’t the functions.php and other items be reset?
May 5, 2023 at 10:22 am #464695
Aizaz Imtiaz AwanKeymasterHello,
If the child theme includes code that conflicts with the parent theme or other plugins, it can cause unexpected behavior or errors.
If modifications have been made to the child theme’s functions.php file or other theme files, they may not be implemented correctly, which can cause issues.
A child theme inherits all the functionality of its parent theme but allows you to make customizations without affecting the parent theme files. The child theme’s functions.php file can be used to add or modify features and functions of the parent theme, without having to modify the parent theme files directly.
https://xtemos.com/docs-topic/child-theme-space/Best Regards
-
AuthorPosts
- You must be logged in to create new topics. Login / Register