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November 21, 2018 at 11:47 pm #90913
Hi there, for some reason, the product reviews aren’t showing on some products on my site. Why?November 22, 2018 at 7:37 am #90942
Please check the issue on one of the default themes to understand if our theme causes the problem.
Best RegardsNovember 22, 2018 at 7:19 pm #91137
It is the theme. Please correct.November 23, 2018 at 6:25 am #91164
Also, since I updated the theme, the site is very slow. Can you tell me why? And correct?November 23, 2018 at 7:03 am #91170
Could you please send us a screenshot of how it works with default WordPress theme?
And what kind of speed problems do you have? Please, provide us some information with screenshots so we can check it.
RegardsNovember 23, 2018 at 7:07 am #91171
HI. i can’t send the screenshot now as this site is production and it is black friday, so it has to be working. And properly. right now it takes around 20 – 60 seconds to load the home page. before the update it was 3-4 seconds. Need this fixed asapPrivate Content HiddenNovember 23, 2018 at 7:08 am #91172
Most likely, you disable reviews for that products since it doesn’t depend on our theme and on its update https://www.templatemonster.com/help/woocommerce-how-to-enabledisable-reviews-remove-reviews-tab.html
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check the speed problem?
Thank you in advanceNovember 23, 2018 at 7:12 am #91173
Hi, like i said, I need this site to be live. I can’t disable or take down anything right now. I have provided my login details in my response above. The reviews were working fine before the theme was updated. And they are still working fine, it’s just for a few products. Please correct the speed issues asap. The only plugins enabled that are not related to the theme are payment gateways and things like that. they will not slow down theme.Private Content HiddenNovember 23, 2018 at 7:13 am #91174
As we said, reviews are not our theme functionality and they can’t be broken because of the update. Check if they enabled on your website first.
We can’t check the performance problem while you don’t disable external plugins. We need 5 minutes to check that.November 24, 2018 at 4:18 am #91338
Since you have the login can’t you just disable the plugins for the 5 minutes and put them back? You know what you are doing more than i do. I also spoke with WP Engine my hosting company and they tell me that you guys are using a lot of the autolaod data and this is causing a problem specifically this : wdp_un_updates_data row
I fixed the reviews. They weren’t enabled for those products.
November 24, 2018 at 7:38 am #91346
- This reply was modified 6 months ago by jshuadvd.
wdp_un_updates_datarow is not a part of our theme and comes with some of the installed plugins. That is why you need to disable these plugins first and which one causes this performance problem.
RegardsNovember 24, 2018 at 7:40 am #91347
It would be best if you disabled them bc I don’t know what goes with the theme. Please re-enable the ones you disable.November 24, 2018 at 8:07 am #91352
Here is a list of required plugins that shouldn’t be turned off
WPBakery Page Builder
WooCommerceNovember 24, 2018 at 9:15 am #91362
they are de-activated. but can only leave off for 5 minutesNovember 24, 2018 at 2:03 pm #91392
As soon as you have deactivated the plugins reviews now working on the products https://gyazo.com/41adddfcabc3bbdb10cd2f6e1fe14aee
Activate your plugins one by one to detect which one causes the problem.
Best RegardsNovember 24, 2018 at 4:55 pm #91431
Do you guys even read these?
I said that the reviews were fixed because they weren’t enabled for those specific products. Had nothing to do with the plugins.
My issue is the speed of the site. Ever since I updated the theme it is now taking over 60 seconds to load when before it loaded in 5-6 seconds max. This also has nothing to do with the plugins because I haven’t added any new once since updating. This is an issue with the theme. I need you to honor the support that I have paid for and correct the issue instead of suggesting that I do things when I know they have nothing to do with the problem.Private Content HiddenNovember 24, 2018 at 7:50 pm #91450
Sorry, it was a mistake response from us.
We still need to check how it works without external plugins. Have you measured the site speed while you disabled all external plugins? Are we allowed to do the same now and check without plugins?November 25, 2018 at 8:02 am #91491
I did check and it was still much slower than before the update.You can check now. Will you be able to re-enable the exact plugins that are disabled? Please let me know when you do this.Private Content HiddenNovember 25, 2018 at 9:09 am #91509
We tested the website speed without all plugins and yes, there is a large number of requests that make your home page slow that don’t appear on other pages https://gyazo.com/ea49d581f1624ed7d634f0d92cfbb386
They all related to YouTube video and they load slowly on default WordPress theme as well. Try to temporarily remove all videos from your home page and test the performance. Write us when you will remove them so we can check as well.December 3, 2018 at 9:44 pm #93534
I disabled and there is still no improvement. Everything was fine here until I updated the theme.December 4, 2018 at 7:14 am #93562
Your current home page loading time is about 3-4 seconds. There are also ~40MB of images loaded on your home page so they can make your website really slow.December 4, 2018 at 10:09 am #93661
What can I do here ? How can I make the 40mb in half ?December 4, 2018 at 12:14 pm #93685
You need to review all your images and optimize them or remove if they are not required. We see some images are 1.5MB+ size and that is very large size.December 4, 2018 at 8:15 pm #93894
Can you direct me to the large ones please?December 5, 2018 at 7:07 am #93943
You can check them in the Google Chrome console – Network tab https://gyazo.com/1084498bcc5a909110e7f157c1d5f692
Here are a few of them
https://gearbags.com/wp-content/uploads/2018/10/black-electronics-s-3-img-1-red.pngDecember 7, 2018 at 5:59 am #94456
hmmm. I just checked and those images are fairly small. One is 600kb and the other is 459kb. what else could it be?December 7, 2018 at 7:22 am #94484
This image is 1.7MB https://gyazo.com/2b9bcc045e80c1ed232f634157de488eDecember 17, 2018 at 3:57 pm #96580
Hmm, you must have a cached version. I do not see this image?December 17, 2018 at 4:14 pm #96608
Browser cache is disabled on our side https://gyazo.com/6865a824953b6602bca53483fdb2da43
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