product search, case sensitivity

When searching for products, capitalized product names cannot be found. How can we get search results to be displayed in both uppercase and lowercase letters?

Hello,

Glad to have you as a user of our theme!

May I request you provide the access to the admin dashboard so I can check closer the issue?

Looking forward to hearing back from you!

Kind Regards

i added.

Hello,

I apologize for the delay in responding to your query.

Seems that the password is invalid, could you please update it?

https://monosnap.com/file/BQqoehdi4cKMoXUk0LzpG8QseDBNWO

I await your response.

Kind Regards

i set same password again. and login without problem.

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Hello,

I have checked the search results and searching by capitalization works well. Please check the below video and let me know if I missed something.

https://monosnap.com/file/7QG1AsFDQJWDElVIotnJ6g26IjZ1fi

Kind Regards

[Luke Nielsen]

yes it’s fixed, thanks.

The major problem at the moment is as follows:

When we enter with a username, a different user’s name or username is displayed at the top.

A different user’s information appears on each page change.

You can test it with the following user input.

I am attaching screenshots.

thanks

• This reply was modified 1 year, 9 months ago by Luke Nielsen.

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Hello,

Here is a video from my side, unfortunately, I cannot see such an issue.

https://monosnap.com/file/RamQJfb4u3WBqm1WpeDnkJyIDO5YCv

Please clear the browser/website cache and recheck it.

Kind Regards

[Luke Nielsen]

yes, this problem does not happen when i login as admin.

But it happens when the customer enters with the username.

Screen video: https://www.veed.io/view/566b377b-579e-4ad2-a7ef-de33c8a962a7?panel=share

You will see it if you log in with the username and password below.

• This reply was modified 1 year, 9 months ago by Luke Nielsen.

Hello,

Please try to disable the “LiteSpeed Cache” plugin and after that recheck the issue.

If there’s anything else we can do, please get in touch.

Kind Regards

[Author]

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