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Product search not working

Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • #367590

    ADNagency
    Participant

    Hello,

    Your search bar for product search on our website doesn’t work unless we define a category on the dropdown to the right (if we setup the search bar without the categories dropdown and you try to search something it just displays the results in a post results page instead of product results page (shop), and repeats the first search result it finds hundreds of times within 20 pages).
    I edited the plugin’s code to force a specific category when the client doesn’t select one (which is a really bad solution, just to gain time for you guys to help me). You can check it out by searching something on the header search bar and not selecting any category, it will automatically search within the category “ferramentas” which means “tools” in English.
    Our server is accessible via SSH only, I can setup your ssh key, can you help me fix the search engine ?
    We want the search to work as normal: display search results on a shop page and search within every category if no one is defined on the dropdown.

    thank you.

    #367784

    Artem Temos
    Keymaster

    Hello,

    We just tested your product search on your website but didn’t see any problems. Could you please record a short video so we could better understand how to reproduce the issue?

    Kind Regards

    #367848

    ADNagency
    Participant

    Please test it now, I reverted the changes I made to search.php on the theme. Try searching for “weber”, you will see that the results are repeated and not displayed on a shop page even if we select the post type to products on the search.

    #367893

    Artem Temos
    Keymaster

    We see some PHP errors and need to check error logs. Please, send us your admin access so we can do this.

    #367908

    ADNagency
    Participant

    Our servers are accessible via SSH, could you provide me an ssh key to give you access ? We don’t use nothing like CPanel or such.

    #367910

    Artem Temos
    Keymaster

    We need your WordPress admin access, not SSH or FTP. The one you sent previously doesn’t work.

    #367937

    ADNagency
    Participant

    You have it on private content 👍

    #367949

    Artem Temos
    Keymaster

    It seems like you didn’t provide us with all the administrator capabilities. Please, give us full admin access.

    #367978

    ADNagency
    Participant

    Oh, sorry, you should have it now.

    #367979

    Artem Temos
    Keymaster

    Please, update the theme to the latest version first. It should fix the problem.

    #368013

    ADNagency
    Participant

    Will do, however, we’re not using a child theme here unfortunately. Could you provide a manual or docs to update this theme safely manually ?

    #368017

    ADNagency
    Participant

    Updated the theme to 6.4. The error is still there.

    #368137

    Artem Temos
    Keymaster

    Could you please disable all external plugins also?

    #368458

    ADNagency
    Participant

    We tried and the error is still here.

    #368494

    Artem Temos
    Keymaster

    Please, keep them turned off so we can test without plugins.

    #368507

    ADNagency
    Participant

    We cannot disable all plugins and leave them like that as our client cannot have a service break. Please feel free to disable what you need temporarily and then turn them back on.

    #368625

    Artem Temos
    Keymaster

    We tried to disable plugins temporarily and the search worked correctly. Please, check it again from your side.

    #368677

    ADNagency
    Participant

    The error is still there. Which plugin did you disable to make the search work ?

    #368704

    Artem Temos
    Keymaster

    We tried to disable all plugins not related to our theme. Please, keep them temporarily off so we can check again.

    #369356

    ADNagency
    Participant

    Hello, any updates ?

    #369422

    Artem Temos
    Keymaster

    Hello,

    As we said, this problem is caused by some of the installed plugins. We tried to disable all plugins not related to our theme. Please, keep them temporarily off so we can check again.

    Kind Regards

    #369453

    ADNagency
    Participant

    Can you tell us which plugins are causing the problem ? If you know that the problem comes from one or more plugins you have to know which ones, otherwise how would you know that this is caused by plugins ?

    #369556

    Artem Temos
    Keymaster

    We just disabled all external plugins and it started working correctly. Please, try to disable them and then enable them one by one to identify which one causes this issue.

    Kind Regards

    #369987

    ADNagency
    Participant

    We disabled all plugins not related to your theme (we just kept elementor, woocommerce and your theme’s core) and the error is still there.

    #369988

    ADNagency
    Participant

    Oh wait, i found it !

    #370069

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Let us know if you have any additional questions.

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Viewing 26 posts - 1 through 26 (of 26 total)