Product Star Rating

Hi! I have noticed that when a user leave a review/rate under a product and when the admin remove the comment later the user’s star rating is still visible under the product! How can I reset the product stars rating?

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Hello,

Please deactivate all the plugins not related to the theme, and switch to the parent theme if you are running the child one and provide your site admin access to the private area.

Best Regards

Hi!

I have deactivated the other plugins and activated the parent theme, but the star rating is still there!

Hello,

Please provide your site admin access and confirm the permit to deactivate the plugins and child theme for the period of the checking what may take 20 minutes.

Best Regards

I have provided site admin access in the previous reply! and I grant you permission to deactivate plugins and themes.

Hello,

Please provide your FTP access to the private area.

Best Regards

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