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Product tab is showing wrong html block
- This topic has 15 replies, 2 voices, and was last updated 1 year, 6 months ago by
Aizaz Imtiaz Awan.
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August 8, 2023 at 8:42 pm #487449
hofitdParticipantHi
I have 2 custom tabs and I use 2 different html blocks for each tab.
For some reason, they are showing the same html block, even though I selected 2 different html blocks.
Please advise.Attachments:
You must be logged in to view attached files.August 9, 2023 at 1:12 pm #487606
Aizaz Imtiaz AwanKeymasterHello,
Can you please share the wp logins details of your site? I will check and give you a possible solution.
Best Regards.
August 24, 2023 at 3:12 pm #491050
hofitdParticipantyes
August 25, 2023 at 9:45 am #491191
Aizaz Imtiaz AwanKeymasterHello,
There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.
Best Regards.
August 25, 2023 at 4:08 pm #491308
hofitdParticipantHi
ok I will test it and let you know.I have another question.
I use Polyland for multilanguage but your header is not compatible with language settings.
So it’s ok for the defualt language (English) – but not for the other language (Hebrew).
Becuase in the header settings I should choose the menu and I can only select 1 menu which is the English menu.
How do I set the other language menu and tabs names?Thanks
Attachments:
You must be logged in to view attached files.August 26, 2023 at 9:56 am #491413
Aizaz Imtiaz AwanKeymasterHello,
In order to find out if it is a theme issue switch to the default theme and check.
Our theme supports WPML and we can guarantee smooth and proper working.Best Regards
August 27, 2023 at 3:48 pm #491545
hofitdParticipantHi
I tested both issues with the defualt theme and only required plugins.1. HTML block issue is caused by Polylang plugin. The same issue happens when I choose “text” option rather than HTML block. The weird issue is that the theme works really great with Polylang, I can translate the tab title using the Polylang translation section and it works really great. The text section also works great and the translation works. The problem is with the content of the tab (text not HTML block) when Polyland is enabled and I use more than 1 tab.
The weirdest thing is that now I enabled the child theme and Polylang plugin, and istead of using tab 1 and tab 2 I now uas tab 1 and tab 3 and everything is working as expected in both languages.
How can you explain this?2. The reason the header menu issue is not solved is becuase I have no translation for the mobile menu tabs in Polylang, unlike the custom tabs, so it can never be translation.
There is also nothing where I can choose another menu for the other language.
It works for the defualt menu or mobile menu becuase we set it in the menus section, but in the header settings where we choose a menu, we can only choose one, so I can choose for the other language?You can be sure your theme runs really smoothly with Polylang.
The 2 issues mentioned above are related to the theme settings and header settings, which can’ t be translated.
If you find a way to fix it, you can also make sure the theme runs really well with Ploylang.It’s impossible for me at this stage (the site is about to go live really soon) to change the language plugi to WPML so I must find a way to fix the 2nd issue as soon as possible (as the 1st issue , in a bizare way, was solved) .
Thank you
Attachments:
You must be logged in to view attached files.August 28, 2023 at 3:05 pm #491698
Aizaz Imtiaz AwanKeymasterHello,
Your site is not working for me. Have you enabled any IP restrictions from the server? I am accessing the site from Pakistan. Please see the screenshot in the private content.
Best Regards.
August 28, 2023 at 4:47 pm #491747
hofitdParticipantI can’t see anything in the private content.
What is your IP address? I might need to whitelist itAugust 29, 2023 at 9:59 am #491867
Aizaz Imtiaz AwanKeymasterHello,
I do not have a fixed IP, you have to whitelist my Country Pakistan from the IP restrictions.
See here: https://ibb.co/19mJH5W
Best Regards
August 30, 2023 at 11:22 am #492141
hofitdParticipantHi
Please give me your current IP address and if it will change give me the new one.
I’m sorry I don’t have the option to whitelist an entire country, only IP address.
ThanksAugust 31, 2023 at 2:48 pm #492451
Aizaz Imtiaz AwanKeymasterHello,
My current IP is:
182.189.94.34
Best Regards.
August 31, 2023 at 5:02 pm #492496
hofitdParticipantHi
I enabled it, Please try again to log in.September 1, 2023 at 2:39 pm #492652
Aizaz Imtiaz AwanKeymasterHello,
I am able to access the site but your login details are not working anymore. Please share the correct login details of your site.
Best Regards.
September 1, 2023 at 5:23 pm #492698
hofitdParticipantSorry,
Please try with the attached details.September 4, 2023 at 9:57 am #492957
Aizaz Imtiaz AwanKeymasterHello,
There might be some configuration issue with Polylang or incompatibility.
Unfortunately, we don’t fully support this plugin yet. We will consider this as a feature request for our future updates and check all the functionality closely.
Until then please ask the plugin author support to check and solve the issue for you.
Best Regards.
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