Home Forums WoodMart support forum Product tab is showing wrong html block

Product tab is showing wrong html block

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #487449

    hofitd
    Participant

    Hi
    I have 2 custom tabs and I use 2 different html blocks for each tab.
    For some reason, they are showing the same html block, even though I selected 2 different html blocks.
    Please advise.

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    #487606

    Hello,

    Can you please share the wp logins details of your site? I will check and give you a possible solution.

    Best Regards.

    #491050

    hofitd
    Participant

    yes

    #491191

    Hello,

    There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    #491308

    hofitd
    Participant

    Hi
    ok I will test it and let you know.

    I have another question.
    I use Polyland for multilanguage but your header is not compatible with language settings.
    So it’s ok for the defualt language (English) – but not for the other language (Hebrew).
    Becuase in the header settings I should choose the menu and I can only select 1 menu which is the English menu.
    How do I set the other language menu and tabs names?

    Thanks

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    #491413

    Hello,

    In order to find out if it is a theme issue switch to the default theme and check.
    Our theme supports WPML and we can guarantee smooth and proper working.

    Best Regards

    #491545

    hofitd
    Participant

    Hi
    I tested both issues with the defualt theme and only required plugins.

    1. HTML block issue is caused by Polylang plugin. The same issue happens when I choose “text” option rather than HTML block. The weird issue is that the theme works really great with Polylang, I can translate the tab title using the Polylang translation section and it works really great. The text section also works great and the translation works. The problem is with the content of the tab (text not HTML block) when Polyland is enabled and I use more than 1 tab.

    The weirdest thing is that now I enabled the child theme and Polylang plugin, and istead of using tab 1 and tab 2 I now uas tab 1 and tab 3 and everything is working as expected in both languages.
    How can you explain this?

    2. The reason the header menu issue is not solved is becuase I have no translation for the mobile menu tabs in Polylang, unlike the custom tabs, so it can never be translation.
    There is also nothing where I can choose another menu for the other language.
    It works for the defualt menu or mobile menu becuase we set it in the menus section, but in the header settings where we choose a menu, we can only choose one, so I can choose for the other language?

    You can be sure your theme runs really smoothly with Polylang.
    The 2 issues mentioned above are related to the theme settings and header settings, which can’ t be translated.
    If you find a way to fix it, you can also make sure the theme runs really well with Ploylang.

    It’s impossible for me at this stage (the site is about to go live really soon) to change the language plugi to WPML so I must find a way to fix the 2nd issue as soon as possible (as the 1st issue , in a bizare way, was solved) .

    Thank you

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    #491698

    Hello,

    Your site is not working for me. Have you enabled any IP restrictions from the server? I am accessing the site from Pakistan. Please see the screenshot in the private content.

    Best Regards.

    #491747

    hofitd
    Participant

    I can’t see anything in the private content.
    What is your IP address? I might need to whitelist it

    #491867

    Hello,

    I do not have a fixed IP, you have to whitelist my Country Pakistan from the IP restrictions.

    See here: https://ibb.co/19mJH5W

    Best Regards

    #492141

    hofitd
    Participant

    Hi
    Please give me your current IP address and if it will change give me the new one.
    I’m sorry I don’t have the option to whitelist an entire country, only IP address.
    Thanks

    #492451

    Hello,

    My current IP is:

    182.189.94.34

    Best Regards.

    #492496

    hofitd
    Participant

    Hi
    I enabled it, Please try again to log in.

    #492652

    Hello,

    I am able to access the site but your login details are not working anymore. Please share the correct login details of your site.

    Best Regards.

    #492698

    hofitd
    Participant

    Sorry,
    Please try with the attached details.

    #492957

    Hello,

    There might be some configuration issue with Polylang or incompatibility.

    Unfortunately, we don’t fully support this plugin yet. We will consider this as a feature request for our future updates and check all the functionality closely.

    Until then please ask the plugin author support to check and solve the issue for you.

    Best Regards.

Viewing 16 posts - 1 through 16 (of 16 total)