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Product Tabs Not Showing in Mobile

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  • #263607

    ddoukas
    Participant

    Hello,

    The product tabs are not showing on mobile, more specifically i can see the description and the additional information in desktop but not in the mobile. Also i have created two custom tabs that they are showing only when they have content, when they dont have content, they are not visible in desktop ( as it should be) but they are visible on mobile.

    Why is this happening?

    Thank you in advance

    #263703

    Hello,

    I am checking your product page on mobile and I see the tabs: https://gyazo.com/6b6617e9621c78afc62543c7e2ed7fae

    If you check the product page narrowing the browser, please reload the page.

    Best Regards

    #263832

    ddoukas
    Participant

    Hello Elise,

    In the attached images you can see that the tabs on the desktop are different than the tabs in the mobile. In the desktop the tabs “Meet Our producers” and “About Puro” are not visible as it should be, but in the mobile they are.
    These tabs have been created according to the function that the woocommerce give us and the function is described in this link : Woocommerce Function.

    I have made custom tabs before in other sites and i haven’t faced this kind of problem.

    Thank you in advance.

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    #264029

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)