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Product thumbnail images not resizing/messed up category archive layout

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  • #20437

    wizard247
    Participant

    Hi,

    I was playing around with product, category and thumbnail sizes and have settled on the following:

    Catalog images 262×210 px Hard crop? Yes
    Single product image 524×420 px Hard crop? Yes
    Product thumbnails 131×105 px Hard crop? Yes

    I have run the Force Regenerate Thumbnails plugin, I have run the Regenerate Thumbnails plugin, but no matter what I do, the category pages show thumbnails of 150×150 px. HOWEVER, when I apply a filter (say “educational institutions”), the correct size of 262x210px appears. Remove the filter and the 150×150 thumbnails are back.

    How is this possible?

    Page: https://sterlingsupplies.com.au/new/category/stair-nosings/

    Secondary and just as weird to this is the fact that when the filter returns the products, if there is one product on a row by itself it is much larger than the other thumbnails.

    Also, the product category first row shows four products – as that is how many columns are set, but the second and third rows show 2 products and then the last row shows four products again.

    What is going on here?

    I’ve removed all my custom css just to make sure there are no conflicts.

    #20438

    Artem Temos
    Keymaster

    Hello,

    We are glad to know that you considered using Basel for your web-site. I hope you will be happy with it.

    Could you please disable all additional plugins so we can check without them? Also, it would be easier if you can provide us your FTP access.

    Different product block sizes were caused by this option enabled in Theme Settings -> Shop.

    Kind Regards
    Xtemos

    #20440

    wizard247
    Participant

    Hi,

    I’ve disabled all except the Basel plugins.

    #20443

    Artem Temos
    Keymaster

    We don’t see your site files with FTP you provided. Also, could you please install some default WordPress theme to see if it is our theme issue or WooCommerce related?

    #20444

    wizard247
    Participant

    Just activated TwentySeventeen – the thumbnails are displaying correctly, so I think this is a Basel issue.

    #20445

    Artem Temos
    Keymaster

    OK, thank you. Please, check the FTP so we can see our theme files and try to find the problem.

    #20447

    wizard247
    Participant

    See below for FTP details.

    Attachments:
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    #20451

    Artem Temos
    Keymaster

    OK, we fixed the issue for you and will include it in our next theme update.

    Regards

    #20468

    wizard247
    Participant

    Excellent support, guys – thanks! 🙂

    #20476

    Artem Temos
    Keymaster

    You are welcome 🙂

Viewing 10 posts - 1 through 10 (of 10 total)

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