Home Forums Basel support forum Product variations do not work properly

Product variations do not work properly

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #38363

    leedu01@gmail.com
    Participant

    Hello, I would like to add variable products in my store. The problem is that it is not working as in an example: https://demo.xtemos.com/basel/shop/woman/jur-detail-jacket/
    He is one of my test products: https://www.persogifts.com/product/new/
    I would like that product images would change then selecting variations as in your example.
    How to do this? I tried almost everything, also tried to disable other plugins. Maybe here is a bug?

    #38398

    Artem Temos
    Keymaster

    Hi,

    As we can see, you are using some extra plugin for variable products and it overrides default WooCommerce functionality. You need to contact plugin’s developers for help in this question. Or disable it and use our native functionality for this.

    Regards

    #38407

    leedu01@gmail.com
    Participant

    Hello, can you tell me which one? I deactivated all plugins but it still does not working.
    Here is the link: https://www.persogifts.com/product/test/

    #38413

    Artem Temos
    Keymaster

    We can’t see your website now.

    #38422

    leedu01@gmail.com
    Participant

    Sorry, how about now?

    #38426

    Artem Temos
    Keymaster

    Yes, as we can see, variations work correctly now. But you are running the latest version of WooCommerce and so you need to update Basel as well.

    #38432

    leedu01@gmail.com
    Participant

    Do not understand a little, how to update Basel, because it is its latest version 2.3.1
    And how do you see that it is working? As I changing variations the image from the product gallery does not changing.

    #38437

    Artem Temos
    Keymaster

    Do you upload product images for each variation?

    #38438

    leedu01@gmail.com
    Participant

    Yes, I attached screenshot. I can provide login information information if it is needed. Thank You for your help.

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    #38442

    Artem Temos
    Keymaster

    Please, update the theme to the latest version firstly.
    To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
    Also, we suggest you make a backup of all your files before any update

    #38448

    leedu01@gmail.com
    Participant

    I tried to upload this, but I get this message: The uploaded file exceeds the upload_max_filesize directive in php.ini.

    #38481

    Artem Temos
    Keymaster

    It means that you don’t have enough limit for file uploading on your server. If you can’t change it, contact your hosting providers for help.

Viewing 12 posts - 1 through 12 (of 12 total)