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product video

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 21, 2022 at 10:14 pm #407788

    beauti
    Participant

    Hi, i need to insert product’s video but something wrong, i can’t play the video! just displays video icon!

    September 22, 2022 at 3:11 am #407796

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    September 22, 2022 at 8:31 pm #407980

    beauti
    Participant

    okay, this:

    September 24, 2022 at 3:32 am #408245

    Elise Noromit
    Member

    Hello,

    Could you kindly provide the site admin access?

    Best Regards

    September 24, 2022 at 2:07 pm #408302

    beauti
    Participant

    okay, sure..
    thank you..

    September 26, 2022 at 4:14 am #408478

    Elise Noromit
    Member

    Hello,

    I have tested video in this product:

    You have added the sidebar which overlays the product image and video icon that calls the video:

    Please remove the sidebar and test this product.

    Best Regards

    • This reply was modified 2 years, 5 months ago by Elise Noromit.
    September 26, 2022 at 7:05 pm #408676

    beauti
    Participant

    Hi, thank you for reply,
    Can you please hide my site from your reply? and i do it like what you do, but it’s not working!

    September 27, 2022 at 4:42 am #408734

    Elise Noromit
    Member

    Hello,

    I have removed the urls.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)