product video

Hi, i need to insert product’s video but something wrong, i can’t play the video! just displays video icon!

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

okay, this:

Hello,

Could you kindly provide the site admin access?

Best Regards

okay, sure..
thank you..

[Elise Noromit]

Hello,

I have tested video in this product:

You have added the sidebar which overlays the product image and video icon that calls the video:

Please remove the sidebar and test this product.

Best Regards

• This reply was modified 1 year, 7 months ago by Elise Noromit.

Hi, thank you for reply,
Can you please hide my site from your reply? and i do it like what you do, but it’s not working!

Hello,

I have removed the urls.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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