Product video player opens direct link to YouTube

The URL for videoplayer on the Product opens up the video in a direct link to YouTube instead of opening in a Lightbox. How can this be changed so it opens on site instead?

I have been looking around for an option for this since I found it odd, that no option to display in Lightbox was present.

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Hello,

I suggest you enable the “Main carousel with video” option in Theme Settings -> Single product -> Images: https://take.ms/98ju6

Then navigate to the Product and define the link directly to the image: https://take.ms/JUM2h

Don’t hesitate to let me know if you need any further help or any other info.

Kind Regards

Hello Luke thank you kindly for the quick response!
It seems like the video won’t load when activated. Second is there an option for opening the video in a Lightbox directly when clicking the play button on the product?

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Hello,

Unfortunately, there is no such functionality to show video via Lightbox, sorry. As for the loading issue, please send me access to the admin dashboard so I will check it on your side. Also, please confirm the permission for plugins deactivation, and switching to the parent. As soon as we complete the testing we will enable all back.

Kind Regards

Maybe in the future it would be a great edition!
We can confirm the permission for plugin deactivation and switching to the parent.

Hello,

Seems that the “GTM4” plugin is impacting the functionality of the video player’s JavaScript, causing it to not work properly.

Here is a video: https://take.ms/IyXgt

So I left it disabled and you can upload your own video to the product and check it.

Kind Regards

That worked! It is now playing the video within the container on the product images, but there appears to be some odd black lines on either side of the video despite the video being covered?

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Hello,

On my side it looks well, here is a video: https://gyazo.com/8e33be5be4f44c0e29641463350b9ca8

Please try to clear the browser cache and recheck the issue. Let me know the result.

Kind Regards

I have tried emptying the cache, oddly enough it still appears to be an issue on my browser. I am using Safari. I tried in Chrome and had no issue, so it seems it is on Safari only.

Hello,

Here is a video from the Safari browser: https://take.ms/af13j

As you can see, on my side it looks well.

Kind Regards

That is incredibly odd! It seems like there is issues with the shop in general now where it will not load anything at all.
All other pages still function as normal. I am glad that the video is working as intended but confused why everything else has now ceased to function.

Hello,

Could you please explain what exactly doesn’t work well?

I await your response.

Kind Regards

On my end the entire shop page is unresponsive now. Every other page functions normally.

Hello,

Please navigate to Elementor -> Tools -> click on “Regenerate CSS & Data” and “Sync Library”: https://take.ms/P7MOf

Then check the issue again. Let me know the result.

Kind Regards

It seems like the issue persists but only on my computer, I have tried in different browsers and in incognito. We tried on my colleagues computer and it works perfectly fine. I am working from a brand new computer. I have tried regenerating CSS & Data and syncing Library, it made no difference in my browser.

To me it seems like something is halting the loading process on initial load of the page but I can’t open the console before it freezes all actions.

Hello,

You should try to clear the browser’s cache.

Let me know the result.

Kind Regards

I have tried to. It seems like the issue is also present on other computers now. My colleague tried to open the shop page yesterday and it worked. We tried again today and it seems like the issue is now there as well.

Hello,

Could you please send any video for a better understanding? Because at the moment the shop page works well on my side: https://gyazo.com/8ee3c60ee33640c50779afa07ce05400

Also, please update temporary access so I will check the issue from your side.

Kind Regards

I have recorded a video. I am hovering over elements and trying to click on them with no response.

Single product page. Not on the main product page. Apologies for the confusion!

Hello,

Firstly, please deactivate all plugins except these ones:

WPBakery Page Builder or Elementor
Woodmart Core
WooCommerce

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Hello! I have found the issue. The plugin GTM4WP (Google Tag Manager) was causing a fatal loading error on the single product page. I have deactivated the plugin, and all functions on the page has resumed to function.

Thank you for the great support and quick responses!

Hello,

Great! In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

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