Products disappear from the cart

Products disappear from the cart after closing the page on the mobile browser
It happens when
1- Enter the store and add a product to the cart
2- Close the page
3- Enter the store, click on the cart icon, the widget is empty (if you enter the cart page link, the products will appear to you)
I think the problem is in the cart widget

Note: I am not using a private browser, I am not logged in
The problem is on mobile browsers, I tried more than one mobile and more than one mobile browser

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I added the information

Hello,

I could not catch the problem.

I have added one product to the cart, then I went to the page and added another and it works properly: https://prnt.sc/wqkFiTTkUx7v

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Please watch the video
https://youtube.com/shorts/ubnqCs_q3Kg
The problem is on mobile browsers, I tried more than one mobile and more than one mobile browser

Hello,

Have you checked that on any other theme?

Best Regards

I tried another theme, there is no problem, the problem is only with the Woodmart theme

Hello,

The issue is not caused by our theme, we have tested it on the Storefront and see the same.

The Storefront does not have the cart widget as WoodMart has, at the same time there is the cart counter and you can check and see the same: it does not show the product number properly.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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