Good afternoon Woodmart Support,
There is an issue on our website, that we would require assistance with.
Approximately 10 days ago, the shop page https://www.coreworkwear.co.uk/shop/ and individual brand pages (e.g. https://www.coreworkwear.co.uk/shop/?filter_brand=result) suddenly became empty with no products showing.
Please note that the products are still all on the website and individually showing correctly when searched.
Additionally, the “filter by price” filter also disappeared from the shop page and the individual brand pages, but remained present on category pages.
This issue is detrimental to our website as it is an e-commerce site and heavily relies on this pages getting valuable traffic.
We have taken all measures on our side such as theme and plugin updates and patches, but it does not seem to be resolved.
The issue is intermittent, it would appear that trying to edit the /shop page in elementor or deactivating and deactivating plugins restores the content of the /shop page, but without consistency or seemingly any pattern.
Furthermore, it happens again without any direct action being taken on the website to cause it.
We would appreciate it if you could point us in the direction of the root cause of this problem so that it could be resolved permanently.
Additionally, we would need to know how to deactivate auto updates, as updating the license to get extended support caused them to get activated. We cannot see an option to turn them off without adding code snippets, which we would not want to do.
Thank you,
Mark
.
