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Products not showing

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #698035

    jean-8070
    Participant

    Hi

    I have three products that have stopped showing for some reason. I have checked them over fully and they are all published and set to show in catalogue & search etc, I have tried incognito and still same issue. Any ideas as the other products seem fine?

    #698084

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    #698101

    jean-8070
    Participant

    Thankyou. Info provided.

    #698139

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards,

    #698579

    jean-8070
    Participant

    I have deactivated and reinstated plugins individually and this hasn’t resolved the issue. I have created a staging site and changed the theme to Twenty Twenty Four and these pages now work fine. If you could take another look please.

    #698691

    Hello,

    Try to disable the custom layout for the single product page in Dashboard -> WoodMart -> Layouts and test how it works. Let me know if it helps.

    Best Regards,

    #698779

    jean-8070
    Participant

    Switching off the custom layout resolves the issue, but clearly not a final solution as I require the custom layout. Any ideas? Strange how it’s just those products. When I add another product to that category/page it works fine for some odd reason.

    #698909

    Hello,

    Please try to recreate the layout scratch and check if it helps. Please try to create a new one and disable the old one and check how it works on your site.

    Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Best Regards,

Viewing 8 posts - 1 through 8 (of 8 total)