Products tab not showing some images

Hello,

I am using the Products tab (with Visual Composer) at the Homepage. The issue is when the carrousel reaches its end and the first products appears again, the images shows in blank! Only when the first product reaches the first position, it shows again the images.

Please can you help me? Thank you

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello,

It seems that this problem is caused by the plugin W3 total cache. How can I configurate it in order to solve this problem? Or do you recommend any cache plugin that is fully compatible with the template?

Thank you so much

Hello,

According to the Envato Policy we don’t provide Support for the third party Plugin related issues. You will need to contact the respective Plugin Support in this regard. They will guide you better.

Further, regarding the compatible third party Plugin related to Cache there isn’t a clear one mentioned but generally most Customers use WP Rocket with the Theme which usually works good. So, you can try using that on your Site. Here is the guide link to that: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_4

Best Regards

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