Home Forums WoodMart – Premium Template product's thumbnail size with attribut

This topic contains 15 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 2 months ago.

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #244105

    Zecarl
    Customer

    Hello,
    i have one variable product. i add image for the color brown for example.
    Normaly the thumbnail are square. and when i added the other images for the Brown’s attribut the ratio have changed the thumbnail now is same that original image (1,5) you can see in the attached file named color 1 and when i chose the color brown the size of the the thumbnail change. now the image are square ( attached file named color 2)

    Variable product without additional images for the attribut, the thumbnails are square.
    Variable product with additional images for the attribut, the default thumbnails have same ratio that the product image, and if we change the attribut the ratio change too.

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    #244246

    Hello,

    I saw the screenshots you attached.

    Please deactivate the maintenance mode of the website to check it myself and help you out accordingly.

    Because I am unable to visit the website while the maintenance mode is enabled.

    Best Regards.

    #244263

    Zecarl
    Customer

    ok this is the link.
    you will see in first the thumbnais are square. after you choose size S and color brow—> the thumbnail are square and after you del the brow colors and the thumbnail change the ratio now it is 1.5

    Thanks

    Private Content Hidden
    #244480

    Hello,

    Please try adding the following Custom CSS in the Custom CSS for Desktop area under Theme Settings >> Custom CSS.

    .product-image-thumbnail img {
    	height: 196px;
    }

    Then clear cache and check back.

    Regards.
    Xtemos Studios.

    #244520

    Zecarl
    Customer

    Hello it is not goog
    pls look in the attached files. you can try in the website

    #244602

    Hello,

    Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

    If the problem continues then leave all the third-party plugins deactivated and provide with the admin panel login details of the website with the permission to debug then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios.

    #244898

    Zecarl
    Customer

    Hello,
    In first time, i desactivated all the third-party plugins, the problem is not resolved.
    in second time i desactivated the child theme and i open the webpage in several browsers and the problem is not resolved.
    avout the image ratio, i prefer when it is respected (Width / Height: 1.5)

    Private Content Hidden
    #244913

    Hello,

    Sorry but the login details you provided are not working. Please provide me with the correct admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios.

    #244938

    Zecarl
    Customer

    sorry
    this is the good password

    Private Content Hidden
    #244996

    Could you please send us your FTP access as well?

    #245029

    Zecarl
    Customer

    Ok

    Private Content Hidden
    #245045

    We have fixed the issue for you. Please, check from your side.

    #245050

    Zecarl
    Customer

    Ok thanks,
    it is possible to have a feedback about the issue?

    #245051

    Sure, it is a bug in our theme and we will fix this in our next theme update.

    #245068

    Zecarl
    Customer

    ok thank you very much

    #245069

    You are welcome!

Viewing 16 posts - 1 through 16 (of 16 total)

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