Promo Banner text and button not visible on android

Hi, we use 2 promo banners on top of the site. In desktop and iOS all works great, but on android somehow the text is invisible. I have switched off all css optimisations and still can not find the reason. Can you please assist?
We are updated to the latest versions.

Hello,

Thank you very much for choosing our theme and for contacting us.

I am checking your site and pop up does not appear at all. I checked both on Android and on the desktop. Please provide your site admin access.

Best Regards

Hi It is not pop up, it is promo banner. It is there.

Attachments:

You must be logged in to view attached files.

Hello,

I need to check the settings.

First of all, check and make sure you have not custom styles.

Try to deactivate all the plugins not related to the theme and check the issue.

Best Regards

Thank you for the answer. Bellow all info you need.

Hello,

Please have a look at the screenshot https://gyazo.com/219b14f3de76d2cb99869d6ec2c970c3 and http://prntscr.com/n5tvyf

Next, change the color scheme in the banner settings: http://prntscr.com/n5twhj

Best Regards

HI , but the issue is not header banner, but builder element promo banner.
Please open the site on desktop and on android mobile device

You will notice the text like on the screen
Screenshot-2019-03-30-21.52.22.png (look the the screenshot)
But on the android there is no text visible – just the image.

Hello,

Please confirm the permit to deactivate all the plugins not related to the theme for the period of checking what may take up to 20 min.

Best Regards

Please see the private content info

Hello,

Please add this code to the Theme Settings > Custom CSS > Mobile:

.disable-owl-mobile.banners-carousel-wrapper .content-banner {
    animation: none;
    -webkit-animation: none;
}

Best Regards

Thank you , looks like it helps. THANK YOU 🙂

Can you please advice if this could be the reason for this error (when checking Google mobile friendly). And if not how to fix it.
Error:
Error: Invalid value for <svg> attribute height=”3vw”
and
Uncaught ReferenceError: jQuery is not defined

I have testes my site here (you can also see it)
https://search.google.com/test/mobile-friendly

Hello,

you need to open your SVG icons file with some editor like Sublime Text or default system text editor and correct width=”31″ height=”40″ attributes in pixels to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
Then you will need to re-upload your icons in WordPress Dashboard.

Best Regards

[Author]

Posts