Home Forums WoodMart support forum Promo Banner text and button not visible on android

Promo Banner text and button not visible on android

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #115730

    annlenka
    Participant

    Hi, we use 2 promo banners on top of the site. In desktop and iOS all works great, but on android somehow the text is invisible. I have switched off all css optimisations and still can not find the reason. Can you please assist?
    We are updated to the latest versions.

    #115769

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I am checking your site and pop up does not appear at all. I checked both on Android and on the desktop. Please provide your site admin access.

    Best Regards

    #115952

    annlenka
    Participant

    Hi It is not pop up, it is promo banner. It is there.

    Attachments:
    You must be logged in to view attached files.
    #115984

    Hello,

    I need to check the settings.

    First of all, check and make sure you have not custom styles.

    Try to deactivate all the plugins not related to the theme and check the issue.

    Best Regards

    #116118

    annlenka
    Participant

    Thank you for the answer. Bellow all info you need.

    #116156

    Hello,

    Please have a look at the screenshot https://gyazo.com/219b14f3de76d2cb99869d6ec2c970c3 and http://prntscr.com/n5tvyf

    Next, change the color scheme in the banner settings: http://prntscr.com/n5twhj

    Best Regards

    #116430

    annlenka
    Participant

    HI , but the issue is not header banner, but builder element promo banner.
    Please open the site on desktop and on android mobile device

    You will notice the text like on the screen
    Screenshot-2019-03-30-21.52.22.png (look the the screenshot)
    But on the android there is no text visible – just the image.

    #116476

    Hello,

    Please confirm the permit to deactivate all the plugins not related to the theme for the period of checking what may take up to 20 min.

    Best Regards

    #118172

    annlenka
    Participant

    Please see the private content info

    #118242

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Mobile:

    .disable-owl-mobile.banners-carousel-wrapper .content-banner {
        animation: none;
        -webkit-animation: none;
    }

    Best Regards

    #118252

    annlenka
    Participant

    Thank you , looks like it helps. THANK YOU 🙂

    Can you please advice if this could be the reason for this error (when checking Google mobile friendly). And if not how to fix it.
    Error:
    Error: Invalid value for <svg> attribute height=”3vw”
    and
    Uncaught ReferenceError: jQuery is not defined

    I have testes my site here (you can also see it)
    https://search.google.com/test/mobile-friendly

    #118266

    Hello,

    you need to open your SVG icons file with some editor like Sublime Text or default system text editor and correct width=”31″ height=”40″ attributes in pixels to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)