Purchase Error

Hi Team,

Today, the website is encountering an unexpected error on purchase in incognito as well as browser. Please refer to the screenshot and provide support

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Hello,

Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

Hi Team,

This is extremely critical, as I’m unable to run time sensitive Google Ads for Valentine’s Marketing. Could you please look into the website on priority rather than trial and error?

Hello
It appears to be a theme issue, upon using the WooCommerce checkout, the page is functioning.

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The issue lies in WooCommerce & WoodMart theme misalignment, see screenshots of inspect element for checkout. Please help and confirm

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Thank you for your prompt support. Please find details requested

Hello,

Remove the Gutenberg blocks, Edit the Cart/Checkout pages via Dashboard -> Pages and define the [woocommerce_cart] and [woocommerce_checkout] shortcodes are there https://postimg.cc/3yyVtnqd

https://woocommerce.com/document/woocommerce-shortcodes/

Best Regards,

Thank, but if the cart page is accurate, do i need to change the cart?
Also, the load time appears to be having issue for
https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai/b7uza7whvv?form_factor=desktop
https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai/b7uza7whvv?form_factor=mobile

How can speed be reduce to 3S for both mobile & desktop

Hello,

01. The steps I shared are only required when the Cart/Checkout pages are broken, empty, or built with blocks. So, if your cart page already contains the correct shortcode and works fine on the frontend, you can safely keep it as it is.

02. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

Best Regards,

Hello Team,
Despite WP Rocket there are below critical theme settings causing delay.
1. Fonts https://marketplace.socialscion.ai/wp-content/cache/fonts/1/google-fonts/fonts/s/lato/v25/S6u9w4BMUTPHh6UVSwiPGQ.woff2 – 2529 ms
https://marketplace.socialscion.ai/wp-content/cache/fonts/1/google-fonts/fonts/s/cabin/v35/u-4i0qWljRw-PfU81xCKCpdpbgZJl6Xvqdns.woff2 – 2529 ms
2. LCP – div.wd-carousel > div.wd-carousel-wrap > div#slide-4188 > div.wd-slide-bg
<div class=”wd-slide-bg wd-fill” data-rocket-lazy-bg-bf5cfc53-b382-4427-b64a-7057ad1ca69b=”excluded”>

Page Speed Insights can show case 2 problems – LCP, Forced Reflow, and Network Dependency which cannot be fixed until Theme File is edited, appreciate your support

Hello,

-LCP request discovery: Make the images lighter. (those that you use for the Slider)

-Network dependency tree: replace the fonts from Google with the local ones
https://xtemos.com/docs-topic/how-to-upload-custom-fonts/

Best Regards,

[Author]

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