Home Forums Basel – Premium Template Quantity Field Missing On Single Product Page

This topic contains 11 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 weeks, 6 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #285406

    kosarkas94
    Customer

    Hello,
    Could you please check why the quantity field is missing on some products and on some is working correctly?
    I already tried to disable all plugins and it is the same.
    Thanks!

    Attachments:
    You must be logged in to view attached files.
    #285682

    Hello,

    Please check the product page and disable sold individually.

    If you have any questions please feel free to contact us.

    Best Regards

    #285743

    kosarkas94
    Customer

    Hello,
    thank you for an answer.
    it is disabled but still is not working.

    Attachments:
    You must be logged in to view attached files.
    #285922

    Hello,

    You will have to check the Woocommerce settings, also please check if you have enabled the Catalog mode in the Theme Settings > Shop > Catalog mode.

    Best Regards

    #285981

    kosarkas94
    Customer

    Hello,
    catalog mode is off.
    On some products, quantity is working normally but on some products do not.
    All products are the same, no difference.

    Attachments:
    You must be logged in to view attached files.
    #286077

    Hello,

    Please provide your site admin access to the private area.

    Please provide the product URL where it works ok and the product URL with the problem.

    Best Regards

    #286218

    kosarkas94
    Customer
    #286247

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #286251

    kosarkas94
    Customer

    I already try that.
    Could you please take a look?
    I sent you both URLs where is working and where is not working.
    Thanks!

    #286303

    Hello,

    Please make the full backup of your site, please confirm I can switch to the Storefront theme, to the parent theme, and deactivate the plugins.

    Best Regards

    #286341

    kosarkas94
    Customer

    Hello,
    You have my permission, just please do not do it for long sessions.
    Thanks!

    #286429

    Hello,

    The same is for quantity on the product page: https://gyazo.com/d67b04614d41874e30b240618cb630a0

    It appears when you deactivate the child theme and plugins.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.