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Question regarding search on shop page and refund for a accidentaly reneval supp

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #258444

    Cure
    Participant

    Hello there I have a question regarding a search input for shop page/cataloge.

    So we needed to remove the actual search and viewing the direct product page becuase we wanted only a cataloge nothing more but my question is, is it possible to make a search to appear on the image below and just to filter the entered keyword, so to be precise just to filter it not to search it and then lead you to the product page we just want a simple filter like when you select a brand but this time just via search and keywords…

    And yeah accidentaly, I wanted to activate my new purchase code so instead of that I renewed my support for another domain which I do not need, is it possible that you refund me that, because I activated the new code on a new domain and accidentaly activated one more on my last domain it’s ipon.radionica.biz

    Thanks in advance
    Kind regards,
    Miodrag

    #258448

    Cure
    Participant

    Here’s the link of the image, since the image couldn’t be uploaded…

    #258450

    Cure
    Participant

    And here’s the screenshot of what support reneval I was talking about, the first one did expirea few months ago and we didnt have the intention of reneving. We bought the theme again and activated the product for another customer/theme so the first reneval should be removed because it wasn’t intentional and we do not want the reneval for the domain ipon.radionica.biz to be running as we do not need it.

    As its said we activated the support for another domain as we bought the theme recently again…

    #258574

    Artem Temos
    Keymaster

    Hello,

    We are not able to provide you with a refund for the support extension purchase. You can try to contact Envato support for help on this matter. You can see a list of refundable items on this page https://themeforest.net/refund_requests/new

    As we can see, you have already removed the search from your website. As for your second question, there is no option to place the search as per your screenshot. It might be possible with additional code customization only.

    Kind Regards

    #258693

    Cure
    Participant

    I sent a request to envanto…

    what do you mean buy additional code?
    I mean we need a full custom search just to filter not the enter the product page.

    Kind Regards

    #258709

    Artem Temos
    Keymaster

    You can try to add the search form to your shop page widgets area via Appearance -> Widgets.

    Note that you have requested a full refund for the theme. So if we approve it, your license will be reset and you will not be allowed to use our theme at all.

Viewing 6 posts - 1 through 6 (of 6 total)