Quick View doesn't work with multisite WP installation

This topic has 13 replies, 2 voices, and was last updated 7 years, 3 months ago by Artem Temos.

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December 28, 2016 at 8:39 pm #8367

lgausman
Participant

I read in the forums that this Basel theme works on multisite WordPress installations. Everything seems okay, however, the Quick View functionality doesn’t work. Instead of retrieving the product data for the modal, it returns a zero.

The website url is http://dhcbeauty.com (homepage not set up yet – this will serve only to direct users to select a language. I’ve set the home page to our best sellers for your testing purposes.)

Select one of the product category pages.

I’m console logging out the basel_settings.ajaxurl and data from the wp-content/themes/basel/functions.js file, as I was trying to troubleshoot a bit before submitting a help request. Perhaps this will assist you.

December 28, 2016 at 8:56 pm #8368

Artem Temos
Keymaster

Hello,

Thank you for choosing our theme and contacting us.

Are you able to provide us your FTP access so we could do some troubleshooting?

Kind Regards
XTemos Studio

December 30, 2016 at 10:08 pm #8402

lgausman
Participant

I’ve added the ftp access info in the private content area below.

December 30, 2016 at 10:09 pm #8403

lgausman
Participant

I’ll check my email for your response. Thank you.

December 31, 2016 at 5:50 pm #8421

Artem Temos
Keymaster

Hello,

Strange, but when we edit any files in your website folder there are no any effect on the site. Could you please check it?

Regards

January 3, 2017 at 5:25 pm #8483

lgausman
Participant

Are you in the correct folder? you should be working in dhcbeauty folder. Can you confirm?

January 3, 2017 at 8:47 pm #8489

Artem Temos
Keymaster

Yes, even after renaming wp-content folder you site doesn’t throw any error and continue work.

Regards

January 3, 2017 at 9:32 pm #8495

lgausman
Participant

I was able to edit the directory via ftp. I noticed that when I used the ftp path I provided you I ran into the same issue.

So try again, please but leave the ‘/html’ off of the fpt path. Noted in private content below.

January 3, 2017 at 9:33 pm #8496

lgausman
Participant

i meant ‘ftp path’ not ‘fpt’ lol

January 4, 2017 at 6:04 am #8499

Artem Temos
Keymaster

Ok, we have added a fix to the child theme. Please, check now.

January 4, 2017 at 5:14 pm #8515

lgausman
Participant

Nicely done! thanks for your assistance!

January 4, 2017 at 8:18 pm #8525

Artem Temos
Keymaster

You are welcome 🙂

January 5, 2017 at 12:10 am #8534
lgausman
Participant
I’m now getting an error loading jquery and custom js on the subdomains.

Does this code look familiar from your testing?

<!– pageok –>
<!– managed by puppet –>
<html>
```
pageok
```
</html>

Please see the attachment for the errors logging in the browser console.
January 5, 2017 at 5:51 am #8535

Artem Temos
Keymaster

It seems to be your hosting issue. Here is an article about the similar issue http://brianjohnsondesign.com/pageok-hosting-error-with-godaddy/

Hope this helps.
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