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This topic has 21 replies, 4 voices, and was last updated 5 years, 11 months ago by Elise Noromit.

Viewing 22 posts - 1 through 22 (of 22 total)

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January 10, 2019 at 4:36 pm #101189

halogen1
Participant

How is it possible that you website loads quickly. For me, for example, retrieves the category for a long time

January 10, 2019 at 4:43 pm #101191

halogen1
Participant

In addition, the round of readings will stop and nothing will happen.
At the top of the bar, the circle continues to spin.
Once the wheel in the bar is touched, the correct category is going

January 10, 2019 at 6:44 pm #101212

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate the plugins not related to the theme and provide your site admin access.

Best Regards

January 11, 2019 at 12:04 pm #101350

halogen1
Participant

Hi,

I removed all the pictures. pingdom tools load 40s 2mb

January 11, 2019 at 2:43 pm #101417

Eric Watson
Participant

In this situation are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

Best Regards

January 12, 2019 at 3:01 pm #101574

halogen1
Participant

Hi,

how do i get rid of the gaps .. thank you

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January 12, 2019 at 4:59 pm #101585
Elise Noromit
Member
Hello,

Thank you very much for choosing our theme and for contacting us.

Please add this code to the Theme Settings > Custom CSS > Global:
```
body .site-content {
    margin-bottom: 0;
} 
```
Best Regards
January 14, 2019 at 10:57 am #101755

halogen1
Participant

Thank you

theme settings does not update the settings .. please help

January 14, 2019 at 11:07 am #101757

halogen1
Participant

theme settings does not update the settings .. please help

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January 14, 2019 at 12:31 pm #101771

Eric Watson
Participant

Hello,

In this situation are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

Kind Regards
XTemos Studio

January 14, 2019 at 2:03 pm #101805

halogen1
Participant

Hi.. thank you.. I forbid all plugins .. it still does not work

January 14, 2019 at 2:04 pm #101806

halogen1
Participant

sorry

January 14, 2019 at 2:21 pm #101817

Artem Temos
Keymaster

We need your FTP access as well, not just WordPress admin.

January 14, 2019 at 4:37 pm #101864

halogen1
Participant

ftp

January 14, 2019 at 7:25 pm #101881

Artem Temos
Keymaster

Sorry, but we can’t access with this data https://gyazo.com/47c4992931f0d110166b75840096f681

January 15, 2019 at 10:33 am #101971

halogen1
Participant

Hi,

January 15, 2019 at 12:33 pm #102003

Elise Noromit
Member

Hello,

Have a look at the screenshot: http://prntscr.com/m7gb6y

PHP post max size 128mb

PHP max input vars: 2000

Try to increase the values and check the issue once again.

Best Regards

January 15, 2019 at 5:20 pm #102061

halogen1
Participant

Super thank you..
still Please help..

when I set the Enable swatch in product variations, nothing happens on the product page..
the menu still appears, not the direct selection

checked (Attribute dropdown will be replaces with squared buttons)

thank you

January 15, 2019 at 5:25 pm #102062

halogen1
Participant

I install products using csv file

January 15, 2019 at 7:10 pm #102085

Elise Noromit
Member

Hello,

I have created a test product and added the attributes https://gyazo.com/550613f963167f5cc0301117de70db48

Her is what I have http://prntscr.com/m7mdt4

While importing product, your products get the custom attribute which does not have a swatch feature. You need to add global attributes and recreate the variations.

Best Regards

January 16, 2019 at 1:11 pm #102245

halogen1
Participant

ááá thank you L.

January 16, 2019 at 3:25 pm #102273

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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