raise button

Thank you very much for helping us.

I installed online chat on my site and I have a problem viewing it from a mobile. Could you help me do this?

(attached screenshot)

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Hello,

I saw the screenshot you attached. To change the position of the scroll to top button and the live chat button you need to add the following Custom CSS code in the Custom CSS for Mobile area under Theme Settings >> Custom CSS.

body .scrollToTop {
bottom: 120px !important;
}
widget_theme_light.ya-chat-widget_mobile.ya-chat-widget_size_large {
margin-bottom: 50px !important;
}

You can set the values according to your needs.

Best Regards

Thank you friend. The button went up, but the chat icon did not change. Tell me please 🙁

can we enter the chat identifier incorrectly?

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Hello,

I saw the screenshot you attached. Please provide admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

ok

Hello,

Your issue has been resolved. Please clear cache and check back.

Screenshot for Clarification: https://ibb.co/m5WkYQP

Best Regards.

through the computer (if you reduce the browser) it works.

But it doesn’t work from the phone. I checked 3 phones
iPhone through safari
and motorola through google chrome
and samsung via google chrome

: ((

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Hello,

I saw the screenshot you attached. I have changed the CSS and I am sure your issue will be resolved now.

Please clear cache and check back.

Best Regards.

Thank you very much friend. It works!

Tell me please

1) how to make the size of this button smaller?
2) where to edit bread crumbs?
on your demo site main – shop – category – …
on my site shows the main – category

there is no way to the “store”, I would like to add (screen 1)

thank you!

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Hello,

1) The button is coming through a script code. The size of the button is typically controlled from the chat system website from where you made its settings.

2) I saw the screenshot you attached. To change the breadcrumbs to shop base you need to Go to Settings >> Permalinks >> Product Permalinks.

Set them according to your needs.

Screenshot for Clarification: https://ibb.co/jGPLLXW

Best Regards.

Thank you friend.

1. There is no option in the settings to resize. can you resize via css?

here is the your code:

I will be very grateful to you

Hello,

As I mentioned in my previous reply you cannot change the size of the button because the button size is controlled from the website for where you embed it in your website.

Because the button embed code is using the sizes with " !important " that we cannot override.

Screenshot for Clarification: https://ibb.co/3FxKRdn

Unfortunately, We cannot help you with this.

Best Regards.

[Author]

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