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Redirects upon closing mobile menu

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #246163

    Pandora123
    Participant

    Hello.

    I’m having the following issue.

    When i close the mobile menu (touch/click on the empty space on the side) it redirects to another website.

    I’ve added the Close button following instructions i found on another topic, it works fine. But sometimes users doesn’t touch/click the button, so i would like to remove the incorrect redirect.

    Could you help me?

    Thanks.

    #246223

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    It should not works in such a way.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.

    Best Regards

    #246248

    Pandora123
    Participant

    Hi, thanks for the answer.

    Unfortunately, the same problem keeps happening even with all plugins deactivated and the parent theme activated.

    I’m leaving my site’s credentials in the private area, i’d appreciate if you could help me.

    Thanks.

    #246443

    Hello,

    I am checking the issue on mobile and I am not redirected to any other sites when I try to close the menu https://gyazo.com/59f8a18e8a4161ee904ea75f71e10f46

    Best Regards

    #246501

    Pandora123
    Participant

    I figured it out.

    I noticed that on the copyright area, i had an HTML tag (a) without closing.

    Thank you for your time and patience.

    #246656

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)