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Related Products are not visible on single product page
- This topic has 9 replies, 2 voices, and was last updated 2 years, 3 months ago by
Artem Temos.
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November 8, 2022 at 5:40 pm #419617
mayankagrawal1908ParticipantAttachments:
You must be logged in to view attached files.November 8, 2022 at 5:45 pm #419619
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
November 9, 2022 at 8:58 am #419712
mayankagrawal1908ParticipantWhat to check from our side? can you put it in detail?
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This reply was modified 2 years, 3 months ago by
mayankagrawal1908.
November 9, 2022 at 10:24 am #419734
Artem TemosKeymasterHello,
You need to go to Appearance -> Themes and switch to the default WordPress theme. Then, open the product page and see if the Related products are there.
This feature comes with WooCommerce and not with our theme. That is why you need to verify that it works with other themes first.
Kind Regards
November 9, 2022 at 10:50 am #419739
mayankagrawal1908ParticipantHey, as per my understanding woo-commerce doesn’t provide any by-default related-products option, we need some in the up-sell & cross-sell sections of the product edit page. It’s mostly from the theme’s side.
Also, we are using the site on a staging server as well & there the related products are working fine. I have added the image below.
Attachments:
You must be logged in to view attached files.November 9, 2022 at 11:17 am #419749
Artem TemosKeymasterNo, it is not right. This block is a part of WooCommerce by default. You can read this in their documentation https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3
November 9, 2022 at 1:28 pm #419790
mayankagrawal1908ParticipantWe want the related products to appear directly without adding some products in the product create page.
November 9, 2022 at 1:29 pm #419791
Artem TemosKeymasterAccording to the WooCommerce documentation:
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
November 9, 2022 at 1:37 pm #419798
mayankagrawal1908ParticipantWhere can I check for this setting? How can I “ON” it?
November 9, 2022 at 4:10 pm #419835
Artem TemosKeymasterYou don’t need to enable it since it is generated automatically based on categories and tags. Please, test whether this block is displayed on a default theme.
Kind Regards
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