Related products Problem

Hi, I have some problems with ‘related products’ function. I have enable this, but i only see the image attached.

I have used 1 category and 1 tag for 8 products.

There is one specific rule? shoul have all the images the same characteristics?

Thanks!

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Hello,

Thank you so much purchasing our theme and contacting our support center.

We need to see your website live to understand why the related products are not working correctly.

Kind Regards
XTemos Studio

Ok. It is open now 🙂

Hi,

We see a JS error that breaks your website functionality https://gyazo.com/9740001f97b71c8dabc0cfde325855c3
It is not related to our theme and added by you or some additional plugins installed.

Regards

Hi,

I have not installed any plugin. Only plugins that are included in the theme.

I talk with hosting supporters and they recomend me change php 5.6 to 7. But it did not work.

They said: Por favor, prueba a realizar este cambio y, de persistir el problema, te recomendaría que consultases al soporte del tema si hay alguna necesidad específica por parte del servidor para el mismo, para que evaluemos habilitar dicho elemento.

Hi,

In this case, please, provide us your admin access so we can check if you did any customizations or installed any extra plugins.

Regards

Ok!

Strange, but we can’t access your admin login page. We are always redirected to this page http://franciscaamores.com/muy-pronto/

Regards

Try now

Still can’t access https://gyazo.com/20fd643f0a5e403477d329ce32176dd9

Sorry. I think you wont have problems now

Strange, but we still get that error.

Hi, I hae some new problems with page product. I do not know why I can’t see “productos vinculados” (image 1). Also, I have created variable product following the instructions of your Youtube channel, and the options doesn’t works. (image 2)

Please, help me. I need to finish the website

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image 2

Very strange, but we still can’t see your website. We tried different computers and used VPN. But always get this error https://gyazo.com/83f1c0b6b46db15eea6c797d24fe617c
If we don’t log in, we see this https://gyazo.com/c3cbb53bea08ae11432579867b637353

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