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Related products Problem

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
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  • #15655

    elisabetrivera
    Participant

    Hi, I have some problems with ‘related products’ function. I have enable this, but i only see the image attached.

    I have used 1 category and 1 tag for 8 products.

    There is one specific rule? shoul have all the images the same characteristics?

    Thanks!

    Attachments:
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    #15659

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    We need to see your website live to understand why the related products are not working correctly.

    Kind Regards
    XTemos Studio

    #15711

    elisabetrivera
    Participant

    Ok. It is open now 🙂

    #15723

    Artem Temos
    Keymaster

    Hi,

    We see a JS error that breaks your website functionality https://gyazo.com/9740001f97b71c8dabc0cfde325855c3
    It is not related to our theme and added by you or some additional plugins installed.

    Regards

    #19553

    elisabetrivera
    Participant

    Hi,

    I have not installed any plugin. Only plugins that are included in the theme.

    I talk with hosting supporters and they recomend me change php 5.6 to 7. But it did not work.

    They said: Por favor, prueba a realizar este cambio y, de persistir el problema, te recomendaría que consultases al soporte del tema si hay alguna necesidad específica por parte del servidor para el mismo, para que evaluemos habilitar dicho elemento.

    #19555

    Artem Temos
    Keymaster

    Hi,

    In this case, please, provide us your admin access so we can check if you did any customizations or installed any extra plugins.

    Regards

    #19556

    elisabetrivera
    Participant

    Ok!

    #19557

    Artem Temos
    Keymaster

    Strange, but we can’t access your admin login page. We are always redirected to this page http://franciscaamores.com/muy-pronto/

    Regards

    #19559

    elisabetrivera
    Participant

    Try now

    #19560

    Artem Temos
    Keymaster
    #19562

    elisabetrivera
    Participant

    Sorry. I think you wont have problems now

    #19566

    Artem Temos
    Keymaster

    Strange, but we still get that error.

    #19991

    elisabetrivera
    Participant

    Hi, I hae some new problems with page product. I do not know why I can’t see “productos vinculados” (image 1). Also, I have created variable product following the instructions of your Youtube channel, and the options doesn’t works. (image 2)

    Please, help me. I need to finish the website

    Attachments:
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    #19994

    elisabetrivera
    Participant

    image 2

    #19998

    Artem Temos
    Keymaster

    Very strange, but we still can’t see your website. We tried different computers and used VPN. But always get this error https://gyazo.com/83f1c0b6b46db15eea6c797d24fe617c
    If we don’t log in, we see this https://gyazo.com/c3cbb53bea08ae11432579867b637353

Viewing 15 posts - 1 through 15 (of 15 total)