Home Forums WoodMart support forum Remove the age header being set to zero

Remove the age header being set to zero

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #385125

    [email protected]
    Participant

    My website speed page has decreased after using the child theme, i have contacted the hosting support, here its response:
    The issue with the server-side cache is caused by the child theme the site runs. The age header is coming back as 0, which is normally pushed through by a child theme, please remove the age header being set to zero, thanks

    #385169

    Hello,

    Please check the issue on the parent theme and let us know if the problem presists.

    Best Regards

    #385200

    [email protected]
    Participant

    yes i have already check the issue on the parent theme and the problem persists.

    #385277

    [email protected]
    Participant

    Here is the official email from DreamHost Customer Support Team

    Hello Khalid,

    Thank you for your patience on this! From the tests here, we have
    confirmed that the Mailchimp for WooCommerce plugin and the Woodmart
    Child theme are creating cookies that are interfering with the server or
    varnish cache of DreamPress.

    I tried temporarily disabling the Mailchimp for WooCommerce plugin and
    changing the theme to Twenty Thirteen theme, and testing it showed a big
    improvement of the GTMetrix test for the
    https://madeinatlas.com/home-decor/moroccan-brass-table/moroccan-brass-table-boho-coffee-table/
    page. Please see the results from the link below:

    https://gtmetrix.com/reports/madeinatlas.com/uk79HSkA/

    After the test, I re-enabled the Mailchimp for WooCommerce plugin and set
    the theme back to the Woodmart Child theme.

    However, as you’ve mentioned in the chat earlier, the Woodmart Child
    theme is needed for the site, so it can’t be disabled or changed. I tried
    checking the support articles and discussions from the Woodmart theme
    developers, but I only got the discussion from the link below where the
    theme support was unable to identify or prevent the theme’s
    woodmart_recently_viewed_products cookie from interfering with the server
    or varnish cache:

    https://xtemos.com/staging/forums/topic/varnish-cache-conflict/

    For this case, I would recommend moving the site to VPS, to help host the
    site while keeping the Woodmart Child theme. I also recommend trying to
    reinstall the WP Rocket plugin after moving it to VPS, to help reset its
    cache settings, and make sure it’s working with the VPS server.

    I hope this information is useful for you, feel free to reply anytime
    should you have any further questions or if you need additional
    assistance. We’d be happy to help!

    Please stay safe and healthy!

    JD E.

    the admin access is bellow thanks

    #385361

    Hello,

    Please check the site admin access so that our developers could take a closer look.

    Best Regards

    #385378

    [email protected]
    Participant

    Here is bellow the ne Admin access, verified and works

    #385619

    [email protected]
    Participant

    I have sent you the admin access yesterday but you didn’t respond! have you fix that? in case you didn’t see the admin access, here is it again bellow.

    #385829

    Hello,

    Please check the site access. I cannot log in.

    Best Regards

    #385833

    [email protected]
    Participant

    here is the admin access again! and please don’t respond me after 2 days, i respond you just after 10 minute, is it difficult to do that?!!!

    #385854

    [email protected]
    Participant

    here is the admin access again! i have tested the admin access works great

    #385890

    Artem Temos
    Keymaster

    Hello,

    According to your hosting support reply the problem is caused by our theme’s woodmart_recently_viewed_products cookie. You can disable it by adding the following code snippet to the functions.php file in the child theme. Then contact your hosting provider again and ask them to check how it works from their side.

    add_filter( 'woodmart_wc_track_recently_product_viewed', '__return_true' );

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)