Request for Woodmart Theme or Plugin Bug Fix – Product Model

Dear Woodmart Team,
This is Angelly, a user of Woodmart Theme. But there are some errors about the plugin or theme. So I have some questions about the woodmart theme, and you could check the details of the questions on document file.
We hope that woodmart developer team will review our questions, and help us to solve this error, because this is very important for our team. Wait for your feedback. Thank you so much!
Best Wishes
Angelly.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

Dear Woodmart Team,
This is Angelly, a user of Woodmart Theme.But there are some errors about the plugin or theme. So I have some questions about the woodmart theme, and you could check the details of the questions below,

1.Enable the Wood mart theme which is displayed in STEP 1.

2.Enable the plugin which is displayed in STPE 2.

3.Then you will find in STEP 3 snap that item page is crashing…

4.And in the Step 4 the error we are facing is shown. And it is really wired that this error is coming with only this theme and it’s plugin of STEP 2.

And of course we had tried different tweaks and patches but no luck so far. There is some strange behaviour with global $product object. And it is happening only when the theme and it’s plugin is active.
So our question is to ask why is it like this?
We simply need that global product object is not tweaked. In this theme it is tweaked globally, that should be avoided.
If theme developer is doing something then they should do it only in their code context and should not do it globally.

We hope that woodmart developer team will review our questions, and help us to solve this error, because this is very important for our team. Wait for your feedback. Thank you so much!

Best Wishes
Angelly.

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Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

Thank you in advance

Hello,
We have used a plugin(about custom engagement ring function),but there has been some errors, and out IT team think the problem is base plugin Woo Choice Plugin itself. So you can check with that one plugin or all enabled.
And you could check the details of the questions on file document.
I have put on the admin and FTP access on FILE Document, in order that your team could check and solve more conveniently. You could check it, and thnx.

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Hello,

Thank you for sharing the details.

But the website you provided doesn’t have our theme active at the moment. Please, activate our theme and disable all external plugins so we can check the issue for you.

Kind Regards

Hello,
Thanks for your reply. About theme, your team could active it directly on the backend of the website.
Because there was no option to activate , otherwise our team would have did that. But now please help us to do it.
Thnx.

Best Wishes

Hello,

Please, update our theme to the latest version and activate it on your website. Also, please turn off all the external plugins temporarily as we asked before.

Kind Regards

Hello,
I have turned off all the external plugins temporarily, and update woodmart theme to the latest version and activate it on website. Please help us to check it.

Best Wishes

Hello,

OK, we activated the plugin and now the product page is not loaded. But when we switch to the default WordPress theme we see the same error. Check this screenshot https://gyazo.com/5d496465fef1d5483a8496287adc31f4
It means that the problem is not caused by WoodMart theme.

Kind Regards

Hello,
I think the problem is not about this. Would you please check the previous file. I just put all questions on that file document.
Best Wishes

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Hello,

Yes, we read the file already but we don’t understand what page crashes. Please, send us a direct link to this page so we can check.

Kind Regards

Hello,
We have make a video about the errors and uploaded on youtube. Maybe this video will help your team to find the problem, please open this video url to check, https://www.youtube.com/watch?v=FIb3R05fzRA

Best Wishes

Hello,

We checked the category page and it looks different than on the video. But it still broken because of a lot of errors on your website not caused by the theme. Here is a screenshot https://gyazo.com/1d90f292ffb2d1afe0b0cce2507f6c7b
We tested with a default WordPress theme and it is also broken which means that the issue is not caused by the WoodMart theme. Here is a screenshot https://gyazo.com/5f53cb8465cf0f8b428e8e5552d9137e

Kind Regards

Hello,
The issues that you had mentioned has been solved by our team. And your team could check your error from your side.

Best Wishes

Hello,

We just checked your website but see that nothing changed yet. It still looks broken. Here is a screenshot https://gyazo.com/6544e248661a787629bf3f780b3d2ead

Kind Regards

Hello,
This is our IT team feedback:
Those are really different things and once the theme is running properly we can come to that issues. All those issues that are mentioned last time by theme team and mentioned today have really nothing to do with the issue we are facing. The error is clearly visible in this video https://youtu.be/FIb3R05fzRA

Your team could check this.

Best Wishes

Hello,

Yes, we saw this on your video already. But as we said, we can’t find the page that you demonstrates on the video. We asked you to send a direct URL to this page but you didn’t so all we saw is the category page which is also broken.

As for the error on 1:10 timecode on the video, it is not related to our theme. The log clearly states that it comes from one of the installed plugins.

Hello,
Thank you, I have already feedback our IT team, and do you have a working whatsapp? If could, i can invite you or your team to join it, then we could talk about this issue more efficiently.

Best Wishes

Hello,

Let us know when you have any further details.

We provide technical support via our forum only.

Kind Regards

Hello,
Our IT Team: We are saying that it is coming when only woodmart theme is installed, please switch to twenty twenty theme and the issue will disappear.

Best Wishes

Hello,

We understood this already. But we ask you again and again, please, send us a direct link to the page where we can see the problem.

Kind Regards

Hello,
This is the error links:
http://dev.elle-roses.com/product/setting-0412854474/?EO_WBC=1&BEGIN=eo_setting_shape_cat&STEP=1&FIRST=&SECOND=

Best Wishes

Hello,

Please, test how it works now and let us know.

Kind Regards

Hello,
Thanks for your help. Our IT team have fixed the errors. And if we have any problems, we will ask for your team’s help. Thanks again!

Best Wishes

You are always welcome. Feel free to contact us if you have any further questions.

Hello,
As i mentioned before, we have fixed the errors made the function work (All of them had operated on the test.website).
But I have a question, If we restore and upload the purchased woodmart theme on our website, how could we keep the these already fixed the errors or functions at the same time?
Thanks

Hello,

Sorry, but we don’t quite understand. Do you mean that you made some changes to the theme’s code?

Kind Regards

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