responsive page

Hi Dear
I responsive my page but in mobile I couldn’t see my video banner, in setting I active it
and another question, do you have a solution about better setting for responsive theme
best

Hello,

Please provide the site admin access to the private area I will check the video.

Please provide page URL and screen of the problem on mobile.

Best Regards

Hi dear
please check

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Hello,

This functionality does not relate to our theme https://prnt.sc/u4iy4d Please contact the plugin support.

I suspect that video is just disabled on mobile as it is not possible to scale video on background.

Hide this row on mobile and add another row with the youtube element inside for mobile.

Best Regards

I can understand
please clear for me
thanks

Hello,

You have customization or third paries plugin.

Here is the screen https://prnt.sc/u5j1lp you can see how the row settings look like without plugins and customization.

And this screen is from your site: https://prnt.sc/u4iy4d This tab does not relate to our theme.

Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

Best Regards

Hi dear
The row settings look like without plugins and customization.
But It’s not responsive in mobile mode
Please check it

I see the same problem on another page ( mobile mode )

Hello,

I cannot view your site. It is not reachable now.

Best Regards

please check it

Hello,

Still the same: https://prnt.sc/ucjhtv I tried different browsers.

Best Regards

1- responsive page
2- I see a fatal error or 500 during last week
3- Now accessories like don’t work
please check
thanks

Hello,

Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

Best Regards

Hi dear
1- again it’s the general answer
Please say step by step
and2- please check my site about the problem in accessories like and 3- mobile responsive page
I send you the problem link again.
best

Hello,

Please deactivate all the plugins not related to the theme provide your site admin access to the private area.

Here are the plugins related to our theme:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Best Regards

hi,
that means: we can use another plugin with your theme? my site is live and I couldn’t remove all of the plugins, but I deactivated most of the plugin
please check it for banner moble friendly.
I correct about the broken link
and I see one message about update woo-commerce, what can I have to do?
best

Hello,

Our theme is 100% responsive.

This banner does not relate to our theme, please contact the plugin support. Deactivate the plugins for the while of checking, check the site, and then activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

hi dear
you like to redirect the problem
you send me this message, and I did it.
why you say it’s responsive??????
https://snipboard.io/gbPyU5.jpg (desktop)
https://snipboard.io/avpC2g.jpg (mobile)

I pay money for support.
no, delete my question, it’s not polite, never you answer my question
thanks
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Hello,
You have customization or third paries plugin.
Here is the screen https://prnt.sc/u5j1lp you can see how the row settings look like without plugins and customization.

And this screen is from your site: https://prnt.sc/u4iy4d This tab does not relate to our theme.

Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

Best Regards

Hello,

Please clone and move your site to a testing stage so that I could check thoroughly without plugins not touching your liver site.

Best Regards

Hi dear
yesterday I send you a ticket but I don’t know I can’t find it
please check my web site
please use username and password to see my web site.
https://snipboard.io/gbPyU5.jpg (desktop)
https://snipboard.io/avpC2g.jpg (mobile)
————–
and My site only shows with username and password and in public, my site has a 404 error. please check it too

Hello,

We have not got any messages from you yesterday.

Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme or any other to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

Best Regards

hi
I pay money for support wood art theme
Now your them has a problem with responsive in mobile
I send you a pic
and your co-worker said I have to deactivate my plugin and your team checks it.
I don’t know about Storefront
please use my username and password and check my site, because you promise to me, and I buy another host for you to check it
thanks

Hello,

You attach the video as a background on the WP Bakery row. The video background is not shown on mobile regardless of the theme. You will see the same on any other theme.

I have set a video on the background row and I check it on the Storefront theme, I see the same: https://gyazo.com/f39f630db9013bf074a9cd5b2538a30c

Our support covers all the issues related to the WoodMart theme. Such issues are beyond our support policy.

When the video is used as the background it cannot be scaled that is why it is not shown. Our them can not change the nature of the video on background.

Hope for understanding

Best Regards

[Author]

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