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Revolution slider not installing after update

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • December 7, 2017 at 6:28 pm #27788

    kingcontent
    Participant

    Hello,

    I uploaded the new files via ftp version 3.7.0, Revolution slider is not installing

    Unpacking the package…

    Could not copy file. revslider/admin/assets/css/index.php

    2. also visual composer say to update the license,.
    error>

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    December 8, 2017 at 7:05 am #27822

    Artem Temos
    Keymaster

    Hi,

    We just tried to install the plugin for you but got this error Destination folder already exists. /wp-content/plugins/revslider/. Try to remove this folder and install the plugin again. If it will not help, please, provide us your FTP access so we can check it.

    Regards

    December 9, 2017 at 9:28 pm #28097

    kingcontent
    Participant

    I tried that already. here is the ftp credentials

    December 10, 2017 at 11:56 am #28149

    Artem Temos
    Keymaster

    It seems to be some issue on your server and it can’t process this plugin file uploading. Try to upload all plugins files to the folder wp-content/plugins/ manually via FTP. ZIP file for this plugin you can find in the folder basel/inc/plugins/.

    Regards

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Viewing 4 posts - 1 through 4 (of 4 total)