Home Forums Basel – Premium Template Search field & Product Page

This topic contains 3 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 day, 6 hours ago.

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  • #267044

    eliasblondal
    Customer

    Hi there.

    A couple of problems.

    1. The search field in the Shop does not seem to be working at all. I have installed and activated Relevanssi.

    2. After adding a QR code for all the products in the shop the QR code appears on each product page. Is there any way for me to edit how and where on the product page the QR code appears?

    Best regards,
    Elias

    Private Content Hidden
    #267363

    Hello,

    1 Please deactivate all the plugins not related to the theme (excepting Relevanssi) and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    2. Please try to add the QR code to the extra content block in the product page:https://xtemos.com/docs/basel/product-page-options-2/

    Best Regards

    #269278

    eliasblondal
    Customer

    Hi there.

    I still can’t seem to make the search field work. Can you please help. You can login with the details provided in the private content field.

    Is the search approximate string matching (fuzzy)?

    Best regards,
    Elias

    Private Content Hidden
    #269321

    Hello,

    Please deactivate the plugins and leave these ones only:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    I will check.

    Best Regards

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