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search problem!
- This topic has 20 replies, 3 voices, and was last updated 4 years, 3 months ago by Elise Noromit.
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AuthorPosts
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June 28, 2020 at 7:50 pm #207096
pavel.vutkowParticipantHello,
When a customer tries to search for a product by sku number – the product cannot be found!
Please help with this issue.
PaulJune 29, 2020 at 5:49 am #207143
Elise NoromitMemberHello,
Have you enabled search by SKU in the Theme Settings > Shop > SKU. If you have it it does not works, deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
Best Regards
June 29, 2020 at 8:22 am #207197
pavel.vutkowParticipantUnfortunately, it is not possible to stop all plugins.
This is a site that is online and I have customers every day! There is no way to stop its functionality. Please for another direction.
I am currently using the recommended plugin in your theme: Relevanssi Search
Pavel
June 29, 2020 at 9:35 am #207233
Eric WatsonParticipantPlease, provide us your admin access so we can log in and check this on your side.
Thank you in advance.
July 5, 2020 at 10:06 pm #208796
pavel.vutkowParticipantHi,
I enclose all the necessary data for access.
Please just keep in mind that this site is live.
Less busy hours are after 00:00 BG time.Pavel
July 6, 2020 at 7:44 am #208850
Elise NoromitMemberHello,
Please provide the valid access to the admin panel the access you provide is not valid https://prnt.sc/tck9p7
Best Regards
July 8, 2020 at 8:38 pm #209531
pavel.vutkowParticipantHi, can you try again with the new data that I provide it.
July 8, 2020 at 9:52 pm #209545
Elise NoromitMemberHello,
Here is what I see when I try to enter the Dashboard: https://prnt.sc/ted0gd
Can you clone and move your site to some other staging platform so that we could test without stopping the live site?
Best Regards
July 12, 2020 at 9:50 am #210234
pavel.vutkowParticipantHi,
You can try this domain.
I migrated it to an additional domain. Please disregard the fact that it is slightly broken in some parts. This is because I changed the domain name and for some reason after migrating your theme does not catch the settings.
But here again, the searching for SKU does not work.
July 12, 2020 at 9:15 pm #210279
Elise NoromitMemberHello,
The reason is
the fact that it is slightly broken in some parts.
Check how the theme works on a net WP installation. Please provide valid credentials.
It seems you have migrated the site incorrectly. Try to do it again with the free All in one WP migrating plugin.
Best Regards
July 19, 2020 at 10:40 pm #212397
pavel.vutkowParticipantHi,
Can you give me your country and your IP address?
Thank you in advance.
PavelJuly 20, 2020 at 8:59 am #212555
Elise NoromitMemberHello,
The country is Ukraine, and IP is 5.248.118.5
Best Regards
July 21, 2020 at 12:50 pm #212894
pavel.vutkowParticipantPlease try again with the production site. Unfortunately, I can’t make a transfer to the test at the moment.
Please be careful as the platform is live.
The data is in the private part
July 21, 2020 at 8:53 pm #212999
Elise NoromitMemberHello,
I have deactivated all the plugins not related to the theme for 5 minutes max and got this result https://prnt.sc/tm602j
As you can see the search by SKU works well. Now I have activated all as they were.
Now you need to deactivate all the plugins not related to the theme, leave these plugins only:
Slider Revolution WPBakery Page Builder Woodmart Core Contact Form 7 MailChimp for WordPress WooCommerce Safe SVG
Then activate the plugins one by one checking the search by SKU to detect which one causes the problem.
As soon as you solve the problem with the SKU, please make the full backup of your site and update all the plugins related to the theme and theme: https://xtemos.com/docs/woodmart/update-theme-2/
Best Regards
July 22, 2020 at 11:06 pm #213329
pavel.vutkowParticipantHello,
Thank you for your time and help.Something that I make is to stop all plugin not related to the theme on the test migrated site in private content.
But there is no such a result. The access data is the same as my live one.
Did you do something else?July 23, 2020 at 9:20 am #213423
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and leave the plugins not activated I will check once more.
Best Regards
July 23, 2020 at 1:41 pm #213540
pavel.vutkowParticipantHi,
I found the problem plugin “Relevanssi” – this is the one you specify can be used with your theme and you have set it as an option.
Can you help fix a problem with your theme and this plugin?
It is included as an option to the theme settings.
Regards,
PavelUse Relevanssi for AJAX search
You will need to install and activate thisJuly 24, 2020 at 7:07 am #213705
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and switch the parent theme. We shall check again.
Best Regards
July 24, 2020 at 9:58 am #213784
pavel.vutkowParticipantSorry, but this is a standard answer.
You haven’t even read what I wrote.
I did this and pointed out that the problem plugin is Relevanssi.You need to be more responsive to your customers!!!
July 24, 2020 at 10:03 am #213788
pavel.vutkowParticipantSince I guess there will be more such questions, I was able to find a solution:
Settings> Relevance> Indexing> Advanced indexing> Hyphens and dashes, set this to “keep” or “remove” and then rebuild the index. That should help.
You can close the ticket
July 24, 2020 at 1:47 pm #213917
Elise NoromitMemberHello,
When I deactivated the plugins the search worked well. If you have found incorrect Relevanssi plugin work, please contact the plugin support. Our theme is compatible with the plugin, however, we do not support the plugin, our support relate to issues of the WoodMart theme.
Best Regards
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AuthorPosts
Tagged: Relevanssi, search problem, sku search
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