Home Forums WoodMart support forum selection of the color attribute does not work on variable products

selection of the color attribute does not work on variable products

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #224689

    inwebpt
    Participant

    Hello,
    The selection of the color attribute does not work on variable products when there is only one color.
    I created an access for you to test this behavior.
    1) Enter in administration area (see private content).
    2) See the following product (see private content).
    3) Choose the size.
    If you try to add to the cart, the system displays an error message because the color has yet to be chosen.
    4) Choose the color and add it to the cart. It continues to show the error message.
    That is, it seems to me that color selection does not work when there is only one color.

    I have another problem. the image only changes when I choose a color and size.
    but, in other subjects, the image changes as soon as I choose a color.

    Can you help me?
    Thank you!

    #224704

    Hello,

    Yes, this is the way the variable product works. You created the variation basing on color and size, so you need to choose both. Our theme does not influence the woocommerce variable product.

    Best Regards

    #224717

    inwebpt
    Participant

    Hello,
    Did you do steps 1 to 5?
    Did you see the problem?
    I can’t buy the variable product when there is only one color.
    Woocommerce does not do this!

    #224778

    Hello,

    When your product has one color only, do not set it as a default variation. I have disabled that and it works https://prnt.sc/ue47v2

    Best Regards

    #224836

    inwebpt
    Participant

    Sorry but i didn’t realize what you did.

    #224918

    Hello,

    Unfortunately, our theme does not influence the functionality of the variable product.

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to get convinced that it works the same way on the Storefront.

    Best Regards

    #225465

    inwebpt
    Participant

    As you suggested I did an installation with the storefront theme and everything works fine because I can select the color.
    But, i can’t select the color with the woodmart theme.
    I made a short video demonstrating this problem (see attachment).

    #225471

    inwebpt
    Participant

    As you suggested I did an installation with the storefront and everything works fine because I can select the color.
    But, i can’t select the color with the woodmart theme.
    I made a short video demonstrating this problem:
    https://vimeo.com/456901938/6305ffdd6d
    Can you help me?
    Thank You!

    #225636

    Hello,

    I am checking product 201304 which you show on the video. I see you have added one color only https://prnt.sc/ufy7f2

    When you have one color only, there is no option for choice. Add more colors, and generate mover variations basing on this color. Here is the Woocommerce documentation: https://docs.woocommerce.com/document/variable-product/

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)