shipping problem

[Aizaz Imtiaz Awan]

hey i have problem with shipping . i have set it to free shipping 0 mad and i get some orders -25 mad .
when i try to apply for free shipping option and put no required setting also show problems in calculate . i have problem also in the payment page when i put email no need to add it order can not pass they ask me for emails . i have lost lot of orders because of purchase page problems and customer in mobile cant see total price is hidden down it should be up first then shipping information of customers . could u please help me fix this issues in my account .

• This topic was modified 1 month, 1 week ago by Aizaz Imtiaz Awan.

hey waiting for your reply urgent

Hello,

The Email field is currently set as required. You need to update it to make it optional. Please follow this guide and make it optional:https://xtemos.com/docs-topic/fields-manager

To adjust the checkout layout, go to Layouts > Edit Checkout Layout using the page builder, and modify the section’s position as needed.https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

Also, I have placed an order, and the free shipping is working fine:
https://ibb.co/3CzMLFP

Best Regards

The Email field is currently set as required because when i discover the problem can not pass order if u turn it off so i turn it on and push customer to add email . the free shipping option has problem and doesnt work properly so i turn it off and i have set price to 0 in paid shipping and put name free shipping thats why u see free shipping is working . can u have my wordpress access so u can activate free shipping and cheek by your self ? ABOUT CHEEKOUT PAGE I NEED YOUR HELP TO FIX IT BECAUSE I DONT KNOW HOW .

Hello,

Please check how it works with the default WordPress theme like Woocommerce Storefront to determine whether the issue is with our theme.

Best Regards

the issue in free shipping is with product less than 100 mad like 99 mad . when i choose free shipping on order over 299 mad it work fine with product over 299 and between 100 and 299 aplly shipping charge but if product is only 89mad will show free shipping thats the problem i discover

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

hey waiting for your help sir i dont see your reply

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

i have already shared my wd login in private

hey can u please also fix the problem in . when customer buy order and want to registera an account to follow his order there is a problem in accouun,t and registration could u renitialise it or fix it please

and the email in order should be facultatif also need to fix u can turn off email to facultatif and test order

Hello,

After checking your site, we noticed that you have multiple WooCommerce zones set with the same minimum price of 45Dhs, but we could not find any products priced lower than 99Dhs. In this case, could you please configure everything as described in your first message and record a video of the issue for better understanding?

Best Regards.

ok sir i have recorder a video of email problems can u fix this problem first ? when i turn off email and try to place order it show please add email . and when i activate email and desactivate necesseray and try to order without puting my email it show also same problem . i dont know what to do . please help fix this issue first .

the video size is too big here is a link to view the video or upload https://www.veed.io/view/87503369-caea-4977-be05-3a0637c4871c?panel=share

Hello,

The video is private. Please make it public: https://monosnap.com/file/0gxv8IfTfbGwOwYr611IK57TMAYFuS.

Best Regards.

give me your email adress so i can add video to your email

Hello,

My email is [email protected]

Best Regards.

HELLO I HAVE GRANT YOU ACCES TO YOUR EMAIL PLEASE CHEEK

Hello,

I am still not able to access the video, I have sent the request again: https://ibb.co/4RKg3N1

Best Regards.

cheek now i have give u access to see the video . even sir without video its easy to discover the problem . please go to order forme and desactivate email and go try to order without email and see the error display . and again go to order forme and activate email but not necessary and go try to order and see the problem . this is about order without email problem . second problem is registred account need to fix try to order and register an account and find your order . u will discover the problem cant find order cant log out …. try to fix this problem too . thanks

Hello,

Can you please check how the checkout works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not.

Best Regards.

HEY I JUST TEST WORDPRESS CHEEKOUT FIELD SAME PROBLEM NOT WORKING . U CAN CHEEK BY YOUR SELF SIR YOU HAVE WORD PRESS ADMIN SO PLEASE TEST AND CHEEK . I NEED TO FIX THIS ISSUE ASAP PLEASE ITS BEEN LONG TIME ASKING FOR HELP

Hello,

This issue is related to the “Checkout Field Editor for WooCommerce” plugin. In this case, you need to contact the plugin’s support team so they can investigate it on their end. Alternatively, we can offer you the “Checkout Fields Manager” provided by the theme, which works correctly in this situation.

Best Regards.

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