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Shop Banner Bug

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • May 15, 2019 at 1:28 pm #123922

    ex501
    Participant

    Hello,
    Banner is not showing up correctly (different color and no text).
    Tried with cache clean up and different computers all the same…

    May 15, 2019 at 3:01 pm #123940

    Elise Noromit
    Member

    Hello,

    Please provide the screen of the problem as well as the page URL. Provide also the site admin access to the private area.

    Best Regards

    May 15, 2019 at 6:06 pm #123967

    ex501
    Participant

    Attached in private area.

    May 15, 2019 at 7:42 pm #123989

    Elise Noromit
    Member

    Hello,

    Please provide the login URL as wp-admin leads to 404.

    Best Regards

    May 15, 2019 at 10:27 pm #123992

    ex501
    Participant

    Answer below:

    May 16, 2019 at 7:21 am #124011

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated we shall check.

    Best Regards

    May 16, 2019 at 7:25 am #124012

    ex501
    Participant

    Gtranslate plugin is causing the issue…

    May 16, 2019 at 8:06 am #124019

    Elise Noromit
    Member

    Hello,

    Our theme is fully compatible with WMPL plugins https://wpml.org

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)