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SHOP CATEGORIES NOT WORKING: BLANK PAGE

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • August 8, 2017 at 6:07 pm #17274

    empapelarte
    Participant

    I have this problem. When I go to the categories in the shop, the hole shop desapears. Check this 20 sec video: https://drive.google.com/open?id=0B7l1vQwHNeqURWJSMTRQcVBhY2s

    What can I do?

    thanks!

    August 8, 2017 at 6:50 pm #17276

    Artem Temos
    Keymaster

    Hi,

    Could you please try to switch to the default theme to check is it caused by Basel?

    Kind Regards

    August 8, 2017 at 7:49 pm #17278

    empapelarte
    Participant

    If I change to the default theme do I lose the changes and configuration when I change back to Basel again?

    August 9, 2017 at 6:13 am #17286

    Artem Temos
    Keymaster

    No, you will not lose Theme Settings values when change back to Basel again.

    August 9, 2017 at 10:27 am #17291

    empapelarte
    Participant

    I´ve changed to an old theme and it worked perfectly. I change again to Basel and it happens the same problem. What can we do?

    August 9, 2017 at 1:55 pm #17297

    Artem Temos
    Keymaster

    In this case, please enable debug mode in WordPress and send us your admin and FTP access so we can check it.

    Regards

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Viewing 6 posts - 1 through 6 (of 6 total)