Shop Page Bugged

All content shifts to the side for some reason. Tried disabling all plugins and trying but still no progress.

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Hello,

Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site. Also, send me the admin access to the dashboard panel.

Thank you in advance.

Kind Regards

Hi Luke, I’ve switched to default theme and turned off all unnecessary plugins the issue still persists. I’ve fully backed up the website

Hello,

With disabled 3rd party plugins, it works well: https://take.ms/4uL1h

Please try to disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know which plugin cases the issue.

Kind Regards

Hi,
It seems like problem is with Dokan Plugin, however Dokan is the pillar of our website, and we specifically bought Woodmart because of the reviews about its compatibility with Dokan plugin.

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Hello,

Please send us the FTP access so we can check the issue properly.

Thank you in advance.

Kind Regards

Hi Luke,
Here is our FTP details.
Thanks

Hello,

Please recheck those FTP credentials on your side: https://take.ms/XUDXQ and let me know.

Looking forward to hearing back from you

Kind Regards

Hello,
How can I recheck?
Also, there is a problem with Elementor edit with elementor for shop it shows the preview of the page only but I cannot edit.
Here the special FTP credentials.

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Hello,

Tried it and I have such message: https://take.ms/vUiNj , looks like something is wrong with the credentials.

Let me know if I missed something.

Kind Regards

Hello,
Check this

Thank you.

Hello,

Clarify which program you use for FTP. Because via FileZilla I cannot connect, did you try to use those access on your side?

https://take.ms/nSPKF

https://take.ms/cBgt5

Thank you for your time. Waiting for your response.

Kind Regards

Hello,
Check out the information below. If possible, please check and solve it immediately.

Thank you.

Hello,

Thank you for the access to the C panel, but which hosting do you use for that? Send me link to it please, so I can log in to the C panel.

Thank you for your patience.

Kind Regards

Hi,
The hosting we use is NameHero

https://www.namehero.com/login

Hello,

Thank you. For the log in the email is required (https://take.ms/jlkrJ), tried this one (https://take.ms/Mne63) but it is not working. Please clarify which email I can use.

Thank you for your patience.

Kind Regards

Hello,
you can find it below.

Hello,

Thank you, but it’s access for the WordPress admin panel. In order to find the FTP access I need login details to your hosting: https://www.namehero.com/login

Please send me access to the hosting so I can find the FTP details to debug the issue.
Kind Regards

Hi,
Here are the credentials.

Hello,

Now the issue should be fixed, please check it from your side and let me know.

Thank you for your time.

Kind Regards

Hello,

The current issue is related to the “Lazy Loading” for the images. Therefore, to solve this problem, you should either globally disable lazy loading or create a preset for this page in which you need to disable the lazy loading option.

Let me know if you have any questions.

Kind Regards

Hi Luke,
I’ve checked and the issue has been resolved. Thank you so much for your help. Never thought it would be lazy loading causing the issue.

Hello,

You are welcome! Always remember that you can reach out to us with any questions you may have.

Wish you all the best.

Kind Regards

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