Shop Page giving 404

Hello There,

Shop Page giving me 404 after load more products and reloading the page, this seems like the paging URL is not working.

Please Help…

Thanks,
Aj

Hello,

I am checking the shop page and I cannot catch the problem: https://gyazo.com/432ccbed971f57da2e99f03890f00660

I have checked both: as a logged-in user and on the incognito page.

Please describe the steps on how to reproduce the problem.

Best Regards

Hello there,

Yes, you are following the same steps, just after load more products do refresh the whole page once. it will give 404.

Hello,

Please update the Woocommmerce plugin and Woocommmerce database and check the issue.

If you have any questions please feel free to contact us.

Best Regards

Hello,

As per the suggestion I just updated both, It’s still giving me 404 when reloading page after load more products.

Hello,

Please confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

Hello,

Yes please do it, I just took back up of my site.

Hello,

Please update the credentials, I cannot log in with those you have provided earlier.

Best Regards

Hello,

Please find the credentials below.

Hello,

I have switched to the pagination, then switched to “Load more button”, saved the Theme Settings, now it works properly. Please check.

If you have any questions please feel free to contact us.

Best Regards

Hello,

I have checked, even with a few other devices and in the Private tab as well, It’s still giving me 404.

Please Help We Have launched the site and started promoting it.

Hello,

I have checked twice: logged in and logged out: https://gyazo.com/e0ba95216cc13b282c1b88b6ce3604a0

FireFox: https://gyazo.com/495d17b8ca1b3b08e84ec16ad44a089e

Even Edge: https://gyazo.com/013de400fc0e7e89ce2f1bba7745275a

I saw this problem when I first time entered your site, then I have switched pagination, saved the Theme Settings and now I cannot catch the problem.

Ask your friends to test, if they see this problem?

Best Regards

Hello there,

As I said before I have checked on multiple devices. I think you are not following the exact steps.

on the shop page if you do Load More products 1-2 times, Just RELOAD the Whole page like Command + R, after that I am getting 404.

In your videos you just doing load more products.

Please check and let us know.

Hello there, Please can you look at this issue and try to reproduce it.

Hello,

I have consulted our developers the problem is caused by index.php in the URL. Please read this article: http://dejanjanosevic.info/remove-index-php-permalink-in-wordpress/

If you have any questions please feel free to contact us.

Best Regards

Brilliant! It worked.

I only removed the index.php from the custom structure and now it’s kept as a post-name structure. Just want to know do I have to follow other steps of htaccess etc.?

One more thing, when reloading the page it’s only showing that page number products, not all the pages for which I did a load more. Have a look at the screenshot or try yourself, please.

Thanks

Hello,

If I understand your question properly, you need to increase the number of products shown on the page.

Best Regards

[Author]

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