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Shop page issues

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • #417793

    Ricardo Rodriguez
    Participant

    Go to the store, and click on any category, and for some reason you will be sent to the main page. Why? what happened?

    #417806

    Luke Nielsen
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, please provide your site admin access to the private area and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back.

    Kind Regards

    #417807

    Ricardo Rodriguez
    Participant

    I confirm all permissions for any checks. I disabled all plugins except for the ones you mentioned and nothing helped.i sent the details below

    #417911

    Luke Nielsen
    Member

    Hello,

    Seems that you forgot to close the a tag in your footer area. After closing the tag, the issue disappeared.

    https://monosnap.com/file/Mb10iLiyrtZ5KcgiUOgi1xIaYlXP9F

    Please check the issue again on your side and let me know.

    Kind Regards

    #417998

    Ricardo Rodriguez
    Participant

    yes, everything works great. I’m shocked that a non-closed tag can create such problems. but thanks for the solution

    #418056

    Luke Nielsen
    Member

    Hello,

    You are welcome.

    If you would like to discuss the issue further, our customer support team is here for you.

    Wish you all the best.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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