Shop page not showing products

Hello Team,

I am experiencing an intermittent issue with the shop page on WooCommerce, which uses the WoodMart theme (Furniture 2). The problem resolves temporarily after random actions but reoccurs unpredictably. Here are some of the steps I have taken to troubleshoot:

– Switching to a different theme and then back to WoodMart (excluding main & back to child theme, which didn’t work).

– Updated the Elementor when it prompted for an update.

– Turned AJAX off and on, which previously helped but is no longer effective.

– Added the necessary shortcode because I realized when this issue first came up, that it was missing.

Currently, the shop page works but does not display correctly.
I have set it to show 3 columns, but it displays 4. This misconfiguration appears consistently when the page malfunctions and corrects itself when it functions properly.

last update: Now, the shop page is not showing any product and the only available filter is the categories filter.

Can you please assist us in resolving this issue permanently?

Thank you.

Hello,

The Furniture 2 demo is using a custom layout of theme. Navigate to Layout > Edit Products Archive layout and make the changes.

Further, you can read more about the Layout Builder here:
https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

Best Regards.

[lynxweb.eu]

Hello,

Thank you for your helpful guidance.

We wanted to let you know that we have already addressed this issue. The layout was initially imported from the theme, and we have since renamed it. Please find the screenshots attached for your reference. Unfortunately, the problem still exists.

We followed your instructions and navigated to Layout > Edit Products Archive layout to make the necessary changes. Additionally, we reviewed the Layout Builder documentation as suggested.

We appreciate your continued assistance in resolving this matter.

Best Regards.

• This reply was modified 5 months, 4 weeks ago by lynxweb.eu.

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Hello,

To assist us further in troubleshooting, here are the credentials and URL to connect and check the issue directly:

check extra info

Bests

Hello,

Sorry to say that your given login details are not working, please share the correct login details of your site. So I will further check on your site and give you a possible solution.

Best Regards.

Hi Aizaz,
We fixed. Please try again with the same credentials.

Kind regards,
Greg

Please read the clarification. Thank you

Hello,

Your issue has been resolved. Check back on your site and check the issue.

Best Regards.

Thank you very much for your actions. It works perfectly.

Could you take some time to explain to us what we did wrong and what actions you took to make it work correctly? We were quite pleased with the Woodmart theme, which we plan to use from now on, and we would like to avoid making the same mistake in the future.

Hello,

Navigate to Layouts > Edit Product Archive Layout, and add the Product Archive widget to the layout.

Best Regards.

[Author]

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