Shop Page SideBar Category Not showing in Hireachy

Hello there,

I have already submitted the issue before here, > https://xtemos.com/forums/topic/side-bar-categories-not-showing-on-the-shop-page/

I am facing the issue again, Now I am again not able to see the category list with proper Hierarchy level.

Hello,

Do you mean categories in the sidebar? This is the Woocommerce product category widget, it should have the option hierocracy, please check if you have enabled it. You can check in the Appearance > Widgets > Shop page widget area.

If you have any questions please feel free to contact us.

Best Regards

I have already kept it on, but still showing the same without Hierarchy.

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Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello Dear,

I am not sure it’s doable or not, My site is live and traffic is increasing day by day. I can not afford to disable the theme at the moment.

I would appreciate it if you can help me without changing anything in the current store. I know it was worked well once but after that, it’s changed again.

Hello,

Make the clone of your site and move to some testing platform where we can investigate the issue, not touching the live site.

Best Regards

Okay, Thanks, We will try and get back to you, meanwhile, can you make a video on your site how you are adding and how it shows in front.

Hello,

Which video do you mean?

Best Regrds

I mean can you make a demo video for us to add that widget and how does it shows after setting the hireachy.

Hello,

You can view the video of adding the widget here: https://xtemos.com/docs/woodmart/widgets/

Enter the Product category page and you will find the option.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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